Catering Sales Manager - Jamaica, United States - MCR Hotels

MCR Hotels

Verified Company

Jamaica, United States

3 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

Catering Sales Manager:

TWA Hotel, 1 Idlewild Drive, Jamaica, New York, United States of America Req #6141

Tuesday, April 16, 202- The
Catering Sales Manager at The TWA Hotel is accountable for proactively soliciting and handling catering sales opportunities.

Ensures business is turned over properly and in a timely fashion for service delivery.

Conducts day-to-day activities related to catering sales with a focus on building long-term, value-based customer relationships that enable achievement of sales objectives.

- Responsibilities:

Collaborate with the operations team to develop and implement cutting-edge, comprehensive plans for groups and events
Oversee the events efforts for the hotel. Lead by example and mentor team members to effectively implement smart strategies
Nurture and grow client relationships through upselling and proactive customer service once contracts have been signed and handed over to the events team
Plan, organize, and manage all aspects of events and group meetings from conception to completion, including menu and room set planning, audio visual, logistics, equipment rentals, tastings, menus, themes, walkthroughs, participation on the floor during event service, invoicing, and followup
Ensure MCR Events SOPS are followed and completed accurately
Maintain accurate, organized, and uptodate file management system in order to quickly and effectively meet clients and colleagues needs; utilizing Delphi to trace all daily activities and correspondence with clients to ensure prompt responses
Identify and act on business opportunities through a constant pursuit of knowledge about market trends, competition, and customers
Communicate accurately and effectively in verbal and written form with guests and associates so as to respond accurately and completely to people to give directions, instructions, information, answer questions and provide service as required
Work to continuously improve customer service by integrating obtained feedback into action plans
Negotiate with clients for banquets, meetings and other functions, all arrangements, suggesting menus, bar set up, room arrangements as per policy and procedure. On completion of negotiations, inform other departments of arrangements in writing which are necessary to assure success of the function
Understand the impact of Banquet operations on the overall success of the hotel

Requirements:

Brand experience preferred
Experience with Delphi, SalesPro, or similar computer systems preferred
Excellent time management skills
Strong organizational skills
Strong customer service orientation
Selfmotivated, results oriented, and exhibit a "can do" attitude
Creative problemsolving skills

Our Company

MCR is the
3rdlargest hotel owneroperator in the United States.
Founded in 2006, our company has offices in New York City, Dallas, Chicago, and Richmond, Virginia.
MCR has a
$5.0 billion portfolio of
148 premiumbranded hotels containing more than 22,000 guestrooms across
37 states and 106 cities.
MCR has more than 7,000 team members across the country and operates hotels under 9 Marriott brands, 8 Hilton brands and a number of unflagged independent hotels.
MCR was named
one of _Fast Company_
's 10 Most Innovative Travel Companies of 2020.
MCR is a threetime recipient of the
Marriott Partnership Circle Award, the highest honor Marriott presents to its owner and franchise partners, and a recipient of the
Hilton Legacy Award for Top Performer.
For the TWA Hotel at New York's JFK Airport, MCR won the
Development of the Year (Full Service) Award at The Americas Lodging Investment Summit (ALIS), the Urban Land Institute New York Excellence in Hotel Development Award and the American Institute of Architects national Architecture Award, the highest honor given by the AIA