Admitting Representative - New York, United States - NYU Langone

NYU Langone

Verified Company

New York, United States

2 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

NYU Langone Health is a world-class, patient-centered, integrated academic medical center, known for its excellence in clinical care, research, and education. It comprises more than 200 locations throughout the New York area, including five inpatient locations, a children's hospital, three emergency rooms and a level 1 trauma center. Also part of NYU Langone Health is the Laura and Isaac Perlmutter Cancer Center, a National Cancer Institute designated comprehensive cancer center, and NYU Grossman School of Medicine, which since 1841 has trained thousands of physicians and scientists who have helped to shape the course of medical history. At NYU Langone Health, equity, diversity, and inclusion are fundamental values. We strive to be a place where our exceptionally talented faculty, staff, and students of all identities can thrive. We embrace diversity, inclusion, and individual skills, ideas, and knowledge. _For more information, go to _nyulangone.org_, a_nd interact with us on _LinkedIn_, _Glassdoor_, _Indeed_,_ _Facebook_, _Twitter_, _YouTube_ and _Instagram_._

Position Summary:

We have an exciting opportunity to join our team as a Admitting Representative (Sun & Sat 4pm-12am).

Responsibilities:

Communicates effectively, courteously, & empathically with patients, families, & all internal & external customers of Patient Access. Demonstrates by performance a basic understanding of the patient experience of registration & entry into acute hospital care, so the registrar can provide efficient, effective, courteous, empathic & fastest possible entry into care for the patient. Demonstrates by performance an understanding of the specific concerns, & means of addressing them, that may be experienced by children & their parents/guardians when the child is entering care or when the adult or other family member is entering care. Provides sensitive and professional assistance to all patients and visitors, concerned about the specific needs of all our customers, including LGBT clients, deaf or HOH clients; and clients with limited English proficiency (LEP.) Is pleasant, courteous & professional when dealing with all internal or external customers, and communicates with them effectively & in a timely way. Responds to telephone & inperson requests for assistance with courtesy, professionalism, & sensitivity, following established procedures. Sends information to customers, using computer, mail, telephone, or fax.
Uses good judgment & initiative, communicates effectively, & adapts to variations in workloads, assignments, & interpersonal situations as needed. Takes responsibility for accomplishing work within accepted timeframes; accepts responsibility for own actions, for those of the team or department; tries to learn from mistakes. Brings issues that must be brought to the attention of department management immediately or at the first available opportunity, as appropriate.
Registers patients accurately, completely, & thoroughly. Validates patient identity using key identifiers and established procedures, reviews all previously obtained information for accuracy and completeness. Demonstrates effective interview skills & how to obtain complete & accurate data at a simple IP or OP or ED signin & full registration. Demonstrates by performance and explanation an understanding of the purposes for data obtained & verified at registration. Understands registration & insurance terminology, & how it may be understood by patients & other customers. Reports problems with department processes or technologies.
Collects and verifies all necessary financial information for medical center services. Demonstrates by performance an understanding of the way in which third party payers (government, commercial, & others) provide health insurance to subscribers & pay for our services. Gathers and reviews all relevant data, including insurance cards and documents, to ensure correct reimbursement is obtained for medical center services. Selects correct financial classes & codes for each payer & plan, assigning or verifying primary & secondary payers correctly. Understands the notification of admission & verification of insurance eligibility and benefits & authorization, and implements these processes when necessary, using integrated online tools or by use of payer websites or phone.
Collects patient payments due at the time of service, efficiently, effectively, and courteously. Demonstrates an understanding of patient payments owed at admission, why collection at TOS is important, & the different forms of payments we collect. Defines selfpay, copay, coinsurance, deductible, out of pocket limits, & related terms. Determines method of payment, starts conversations about payment with patients, & processes payment transactions, securely and with appropriate receipts, data entry, logs, and records of amounts collected or reasons for not collecting.
Consistently uses all appropriate forms for each registration area & r