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    Business Continuity Manager-Global Treasury and Merchant Operations - Chicago, United States - Bank of America

    Bank of America
    Bank of America Chicago, United States

    2 weeks ago

    Bank of America background
    Description
    Business Continuity Manager-Global Treasury and Merchant Operations page is loaded

    Business Continuity Manager-Global Treasury and Merchant Operations

    Apply

    locations

    Chicago

    Jacksonville

    Charlotte

    time type

    Full time

    posted on

    Posted 3 Days Ago

    job requisition id


    Job Description:


    At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection.

    Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day.


    One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world.

    We're devoted to being a diverse and inclusive workplace for everyone.

    We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.

    Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization.

    Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference.

    Join us
    Job Summary
    This role will lead business continuity for the Global Treasury Merchant Operations (GTMO) organization. This includes ownership for live events, process disruptions and enacting business continuity plans. The candidate will work closely with Global Operation Response Management team and GTMO Front Line Units.
    This position will represent GTMO at all GO Forums for business continuity and live events.

    They will determine response activities needed, dependent on the scope of the event, and engage the appropriate team both domestically and internationally in order to take appropriate response measures.

    The role will be responsible for procedures, playbooks and ensuring the process is working as designed, documentation, reporting and representing GTMO in all routines as it relates to business continuity for the GTMO organization.

    In addition, the role will be responsible for the identification, communication, escalation and resolutions of events, including technology disruptions that are impacting our clients and employees.

    The ideal candidate will demonstrate broad and deep business and/or technical acumen as it relates to the treasury and merchant environment.

    In addition, this role requires investigating, analyzing and problem solving; great partnership and communication skills; and the ability to consolidate ideas into meaningful recommendations, conclusions, and management reporting.

    Provide business continuity subject matter consulting support as needed.

    Responsibilities:
    Point of Contact for all Business Continuity, live events and private events for GTMO.

    Participant in event related triage calls to help implement solutsions for business recovery at the time of an incident and/or event.

    On call including weekend coverage.
    Coordinate and identifying the right audience to be engaged.
    Timely dissemination of process disruptions and communications for business impact events.
    Ownership of business continutity and process disruption procedures and playbooks.

    Implements, monitors, and modifies procedures for the effective response to incidents and the continuance of critical business services, based on testing and exercises of plans or actual events.

    May support testing of business continuity plans to assess readiness, identify deficiencies, and promote enhancements.
    Identifies, validates, and escalates gaps in business continuity readiness to senior management.
    Create and publish monthly reporting.
    Required Skills
    Experience in business continuity and live event management
    Experience and knowledge of business continuity processes, risks, planning, testing, and recovery
    Strong time

    management/organizational

    skills working through conflicting priorities to meet deadlines
    Exceptional communication skills, including oral presentations and written communications
    Ability to handle confidential and proprietary information with discretion and balance risk and reward with a strong focus on compliance
    Ability to work in cross-functional and global teams
    Aptitude to discuss technical details
    Strong attention to detail and accuracy
    Highly motivated self-starter, proactive, with intellectual curiosity and intense focus on results.
    Conveys a sense of urgency to achieve business goals and exceed expectations
    Ability to work independently in a fast paced, result driven environment with changing priorities while building relationships.
    Proficient in Microsoft Office suite of products, with emphasis on strong Excel (familiar with lookup's, pivots, basic formulas) and PowerPoint skills

    Shift:
    1st shift (United States of America)


    Hours Per Week:
    40

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    Vendor Manager-Global Treasury and Merchant Operations

    locations

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    time type

    Full time

    posted on

    Posted 3 Days Ago

    Bank of America is committed to help employees through the transition period when they're displaced as a result of a workforce reduction, realignment or similar measure.

    Please review the resume writing and interviewing tips provided below to help prepare you for your next career opportunity.
    Regardless of the position you are interested in, the starting points to building your resume are the same:

    • Determine the job or types of jobs you want to do and research their responsibilities and qualifications.
    • Think about why you can do the job and make a list of your skills that are relative to the job.
    • Identify experiences or accomplishments that show your proficiency in the skills required for the job.
    • Summarize your abilities, accomplishments and skills into a brief, concise document.
    Considerations when writing a resume


    • Do be brief. Resumes should be 1-2 pages in length.
    • Do be upbeat and active in your wording.
    • Do emphasize what you have done clearly and concretely.
    • Do be neat and well organized.
    • Do have others proofread and critique your resume. Spell check. Make it error free.
    • Do use high quality, white or light colored 81⁄2 x 11 paper. Use a laser printer if possible.
    • Don't be dishonest, always tell the truth about yourself in the most flattering light.
    • Don't include salary history or requirements.
    • Don't include references.
    • Don't include accomplishments that do not support your professional goals.
    Don't include anything that isn't relevant. (For example, don't mention your fondness for swimming unless you want to work on the water.)


    Don't use italics, underlining, shadows or other fancy treatments.
    Seven steps to a successful interview

    • Anticipate –Put yourself in the interviewer's position. What do you believe the interviewer is most interested in? Why do you think you have been invited to interview?
    • Research –What are the primary functions of the line of business? What are the success factors for the job? Is there a job description available?
    • Assess –Think about your skills, abilities, knowledge, interests, traits, values and accomplishments. Match them to what you know about the job. Consider which ones you should highlight.
    • Prepare Answers –Think about what the interviewer may ask, determine what the best answer is and write it down.
    • Prepare Questions – Interviewing is a two-way street. By asking thoughtful questions, you communicate your interest and learn a lot about the job. Choose two or three questions to ask your interviewer. Avoid asking a lot of questions about vacation time or breaks.
    • Practice – It may seem awkward, but it is the best way to come across well in an interview. Practice your own "great responses" with others or in front of a mirror until you appear relaxed and at ease.
    • Follow-up – Send a brief follow-up letter to the interviewer. Keep in mind that the many job searchers will not send a follow-up letter. Sending one can become a competitive advantage.
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