Sales/service Technician - Sugar Land, United States - Precision Door Service

Precision Door Service

Verified Company

Sugar Land, United States

1 day ago

Posted by:

Mark Lane

beBee recruiter

Description

Precision Garage Door specializes in residential garage door service. We are locally owned and operated and backed by a national franchise started in 1999. Precision Door Service - A Name You Can Trust. Seeking a sales and service technician for residential garage doors, garage door openers, and related components. The technician provides multiple alternative recommendations for repair and replacement of necessary mechanical and/or electric parts for garage doors. Sells appropriate services or replacement options. Interacts with customers on a daily basis providing them with excellent customer service.

Benefits:

- $50-$70k first year expected earnings

Health Benefits
401k
Company vehicle provided
Opportunities for growth & development

Responsibilities:

Shows, promotes, and sells products or services using sales strategies and tactics, product demonstrations, and sales techniques
Coordinates with office personnel to order necessary parts and equipment
Ensures truck is cleaned, fueled, serviced, and restocked with appropriate materials, parts, and tools prior to the beginning of each workday; verifies address at customer locations
Reviews work order information for accuracy and completeness before departing for job; contacts customers to communicate estimated arrival time
Drives to job sites while observing all posted speed limits; uses professional driving techniques whenever operating company vehicles
Reviews with customer any problems they are experiencing with their garage door, conducts a thorough safety inspection, and makes recommendations for repair and/or replacement
Provides customer with written price quotes for recommended repairs
Repairs, rebuilds or replaces appropriate equipment as agreed upon with customer; asks owner if old parts should be left or removed
Cleans work site thoroughly following completion of service; removes all hand prints from doors; cleans up all trash from job site; sweeps up garage
Places appropriate stickers on doors and operators
Ensures job sites are safe and all materials are out of the way upon completion
Collects payment from customer; ensures appropriate signatures are on all paperwork
Provides copies of all paperwork to the customer, including but not limited to price quotes, the safety inspection, warranty, required notices, owner's manuals, and a thank you letter
Returns all paperwork and payments to the designated office staff the same day as the service or the next morning
Records all work order site information, notes what actions need to be taken if the job cannot be finished or is not completed; reviews work order information for accuracy and completeness
Records date and time spent on the job, type and extent of service performed, and all material used with item number and price
Notifies manager of any injuries sustained while on the job (within one hour); consults with the manager to determine if any injury requires mandatory drug testing and reporting to test facility
Returns extra material to its appropriate place in the warehouse or truck; places trash in proper containers; ensures doors and gates are closed when leaving
Restocks truck daily and signs for materials; properly accounts for all materials used
Notifies supervisor of any required vehicle repairs in writing within 24 hours; hands in fuel and repair receipts regularly
Provides data for customer billing, payroll, truck maintenance, inventory management, operation expenses and service, and safety and accident reporting
Provides emergency service to customers as necessary and on demand
Serves as point of contact for questions from builders and customers; responds to questions in a truthful and pleasant manner; provides product information and upgrade options
Attends and participates in all required and requested safety meetings and training sessions in addition to weekly company meetings; obeys all safety rules

Qualifications:

High school diploma or GED
College preferred
Sales experience
Technician experience
Valid driver's license with clean driving record
Knowledge of principles and methods for showing, promoting, and selling products or services to include marketing strategy and tactics, product demonstration, sales techniques, and sales control systems
Skill in servicing and repairing garage doors, openers, and related components
Skill in using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems
Skill in giving engaging and effective sales presentations
Skill in selecting and using appropriate training/instructional methods and procedures when learning or teaching new things
Ability to provide excellent customer service by assessing customer needs, meeting quality standards for services, and evaluating customer satisfaction
Ability to give full attention to what other people are saying, take time to understand the points b