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    Assistant Store Manager - Frisco, United States - Native Roots

    Native Roots
    Native Roots Frisco, United States

    1 month ago

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    Description

    Job Description

    Job Description

    The Assistant Manager leads day-to-day retail operations. Serves as a resource for employees, customers, and patients to ensure an exceptional customer experience.

    KEY DUTIES AND RESPONSIBILITIES:

    • Leads all recreational and medical cannabis sales operations
    • Leads daily store opening and closing procedures
    • Assists Store Manager with leading goals and objectives throughout daily operations
    • Provides escalated guidance to customers as needed including resolving customer complaints
    • Assists with workforce and performance management efforts including hiring, onboarding, training, mentoring, and evaluating employee performance
    • Assists with ensuring that processes and procedures are compliant to internal policies and standards as well as local and state regulations
    • Performs daily cash verifications and recordings
    • Leads intake of deliveries, transfers, and inventory management
    • Greets and checks in customers and patients
    • Engages with patients and customers to understand their wellness needs and recommends products
    • Educates customers and patients on benefits of cannabis products
    • Maintains the cleanliness and organization of the store including organizing products and inventory, sweeping, mopping, and dusting
    • Performs sales transactions including cash handling, using POS system, and compliantly packaging and labeling products
    • Enters or modifies customer/patient information in POS System
    • Assists with managing team schedules to ensure proper coverage
    • Assists with ordering supplies
    • Assists with store audits
    • Secures and organizes all patient files
    • Other duties as assigned

    REQUIRED QUALIFICATIONS:

    • 2 years of customer service and/or sales experience
    • 1 year of cannabis industry experience
    • High school diploma, GED, or equivalent education
    • Must hold or obtain a valid Colorado Marijuana Enforcement Division (MED) Employee Badge
    • Strong verbal communication skills
    • Strong customer service skills
    • Strong critical thinking and problem-solving skills
    • Proficiency using Google Suite and/or Microsoft Office programs including Gmail, Calendar Docs, Sheets, Word, and Excel
    • Knowledge of METRC
    • Knowledge of local and state laws related to cannabis sales including Marijuana Enforcement Division (MED) regulations

    PREFERRED QUALIFICATIONS:

    • Experience with Cova POS system
    • Supervisory or lead experience in a retail environment

    PHYSICAL REQUIREMENTS:

    • Sitting and/or standing for extended periods of time
    • Ability to lift up to 50 lbs. and push/pull up to 100 lbs
    • Ability to sit, stand, stoop, stretch, walk, bend, twist, reach, perform repetitive motions, and carry boxes or items

    COMPENSATION DETAILS:

    • Pay range: $20.60 to $22.00; actual pay will be determined based on qualifications
    • Cash tip eligible.
    • Bonus eligible based on store performance.
    • Accrue paid time off (PTO) immediately; starting at 2 weeks per year.
    • Health, dental, vision, life, disability, accident, and critical illness insurance plans are available.
    • Retirement plans are available after 6 months of employment.

    Native Roots Cannabis Co. is aware that fake job postings, job interviews, and job offers are being promoted, mainly on social media. Native Roots will only make a job offer to a candidate once the candidate has submitted a job application and participated in a face-to-face interview. Native Roots will never request payment or require candidates to submit a check or other form of financial information during the recruitment/onboarding process. All email correspondence from Native Roots will end in "". If you have any questions, please visit the Native Roots careers website at or contact

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