Hotel Assistant General Manager - Wood Dale, United States - Marriott Courtyard Wood Dale / Itasca

Marriott Courtyard Wood Dale / Itasca
Marriott Courtyard Wood Dale / Itasca
Verified Company
Wood Dale, United States

2 days ago

Mark Lane

Posted by:

Mark Lane

beBee recruiter
Description

Courtyard by Marriott Chicago Wood Dale / Itasca

Position:
Assistant General Manager


Driftwood Hospitality Management's company culture empowers our associates to take initiative, be proactive, and contribute to the success of their property with well-defined strategies and objectives.

Driftwood Hospitality Management is renowned for our fully integrated approach to hospitality services — all with outstanding client service.

Our team is made up of the best talent in the hospitality industry, down to every employee, position, and hotel.


JOB SUMMARY
The AGM will report directly to the General Manager of the hotel. This person will assist in the management of the hotel operation to ensure efficient and profitable operations. Rockstar's need not apply. The Driftwood culture is a roll up your sleeves and get creative kind of place.


The AGM must be willing and capable of communicating effectively to both guests and team members. Creating a culture that fosters not only guest satisfaction but team member satisfaction as well.

The AGM must be able to effectively communicate and execute their ideas and visions.

We are looking for someone with a personal philosophy that is compatible with the Driftwood approach, forward thinking, innovative, on trend and with a sense of urgency, fun and excitement.

Driftwood Hospitality Management (DHM) is a solutions-oriented culture. We want people who identify issues and then do something about them.


ESSENTIAL JOB FUNCTIONS
This description is a summary of primary responsibilities and qualifications.

The job description is not intended to include all duties or qualifications that may be required now or in the future.

The Hotel operates 24 hours a day and 7 days a week, so operational demands require variations in shift days, starting times, and hours worked in a week.


Interview, select, train, schedule, coach, and support associates, ensuring they perform in accordance with established brand or hotel standards and consistent with DHM core values.

Oversee hotel departments to ensure an optimal level of service and hospitality are provided to hotel guests.


Assist the GM in preparation of forecasts and reports and assist in the development, implementation, and monitoring of the budget to maximize revenue and minimize expenses while ensuring adequate supplies and staff are on hand to provide top quality customer service.

Be aware of guest satisfaction scores and brand standards and work toward increasing departmental and overall guest satisfaction.

Resolve customer complaints and anticipate potential problems by reviewing and monitoring operational issues, business flow and associate performance.

Oversee and ensure internal audit standards are met.

Interact with the sales staff to discuss and implement sales strategies to continually improve occupancy levels and revenues.

Monitor and maintain the front office systems and equipment to ensure optimum performance.

Create specific, measurable, achievable, realistic, and timely action plans to remedy guest service deficiencies.

Assist in recruiting, hiring, supervising, training, assessing, evaluating, coaching, counseling, recognizing and rewarding department heads.

Oversee service quality, operational efficiency, guest satisfaction, standard compliance service and financial measurement.

Perform other duties as requested by management.


KNOWLEDGE, SKILLS & ABILITIES
The Hotel may consider equivalent combination of acceptable education and experience providing the knowledge, skills and abilities cited below, when applicable

Minimum of 4+ years hotel management experience of Department Head or above.

Full-Service Hotel Experience, Rooms Experience Required, Food & Beverage Experience Preferred.


Requires proven managerial skill as position involves frequent decisions, meeting of deadlines, negotiations of contracts of vendors, analytical ability and the planning, organization development and coordination of large-scale work projects.


Excellent verbal and written English communication and listening skills.
Ability to read and communicate verbally and in writing and prepare complex occupancy reports.

Strong computer skills in MS Word, Excel, PowerPoint with an understanding of the hotel systems preferred.

Must have financial management skills including the ability to understand P&L statements, manage operating budgets, forecasting, and scheduling.


PHYSICAL DEMANDS
Ability to stand for longer periods of time and move throughout the hotel while continuously performing essential job functions.

Lifting up to 25 pounds maximum.

Occasional twisting, bending, stooping, reaching, standing, walking.

Frequent talking, hearing, seeing, and smiling.


Benefits
401(k)

Dental insurance

Disability insurance

Employee assistance program

Flexible spending account

Health insurance

Life insurance

Paid time off

Vision insurance

Room Discounts

Employee Food and Beverage Discounts

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