Assistant Director of Field Operations - Brockton, United States - Exec Office of Housing and Livable Communities

Description

Executive Office of Housing and Livable Communities (EOHLC) is seeking an Assistant Director of Field Operations in the Division of Housing Stabilization.

AGENCY MISSION:

The Executive Office of Housing and Livable Communities (EOHLC) is charged with creating more homes in Massachusetts and lowering housing costs for residents.

The mission of the Division of Housing Stabilization is to ensure that homelessness is rare, brief, and non-recurring.

Formerly known as the Department of Housing and Community Development (DHCD), EOHLC works with municipalities, local housing authorities, non-profit organizations, and development partners to provide affordable housing options, financial assistance, and other support to Massachusetts communities.

OVERVIEW OF ROLE:

The Assistant Director of Field Operations in the Housing Stabilization Division of the Executive Office of Housing and Livable Communities oversees field operations for Homeless Coordinators and Supervisors (Benefits Eligibility and Referral Social Worker C and BERS D) located in Department of Transitional Assistance Offices (DTA) throughout the Commonwealth.

The field operations staff are EOHLC employees co-located in DTA offices where families are evaluated for Emergency Assistance (EA) eligibility determination in conjunction with other programs administered by DTA.

The Assistant Director of Field Operations reports to the Deputy Director of Field Operations.


DUTIES AND RESPONSIBILITIES (NOT ALL INCLUSIVE):


1.


Directing:
Provides direction and guidance in the management of the Emergency Assistance Program to field supervisors and staff:

• Managing field operations.
• Identifying, analyzing and resolving problems that arise.
• Ensuring that there is an equitable distribution of staff among Field offices and that supervisors are appropriately directing staff.
• Travelling to and from the different offices to provide on site supervision for the BERS Ds.

2.


Collaborating:

• Working with the Placement Unit to ensure that homeless families are placed into the most appropriate shelter.

3.


Strategizing**:

• Developing strategies to support and work with collateral agencies in the regions of the state where assigned offices are located
• Partnering with DTA area and regional directors to ensure that EA services are delivered by EOHLC staff in a collaborative manner with DTA cash assistance, Supplemental Nutrition Assistance Program (SNAP) benefits and other benefits.

4.


Training:

• Participates with the Director of Field Operations and Deputy Director of Field Operations in the development of a training agenda and a budget that ensures that resources are available for the Field Staff.

5.


Policies & Procedures:

• Participating in the development of policies and procedures.
• Conducting performance reviews of field office supervisors.
• Initiating personnel actions including hiring, transfers, leaves of absence, progressive discipline and grievance.
• Assigning work to staff.
• Handling other related administrative issues.

PREFERRED QUALIFICATIONS:

• Demonstrated ability to provide leadership and supervision for field staff responsible for effectively and efficiently delivering quality customer service within a trauma informed service delivery model.
• Experience working with State and Federal programs with complex regulations and policies and the demonstrated ability to develop necessary strategies for effective implementation.
• Exceptional negotiation, conflict resolution and coaching skills.
• Ability to manage multiple tasks simultaneously as a result of effective planning, delegation and communication.
• Knowledge and experience in program policy and development, analysis and program evaluation including the demonstrated ability to anticipate and identify problems and develop solutions that are creative, innovative, and flexible.
• Understanding of issues of poverty and diverse low-income populations.
• Demonstrated ability to create collaborative partnerships with multiple stakeholders including community-based organizations, local coalitions, faith based groups, service providers and consumers.
• Excellent verbal and written communication and reporting skills.
• Strong computer skills including Word, Excel and Outlook.

COMMENTS:

This position would be expected to follow a hybrid model of reporting to work that combines in-office workdays and work from home days.

The homebase location for this position is 60 Main Street, Brockton, MA The incumbent will be required to float to New Bedford and Hyannis as needed based on operational needs and to other locations throughout the Commonwealth upon request.

Salary placement is determined by years of experience and education directly related to the position and the Human Resources Division's Recruiting Guidelines.

PRE-OFFER PROCESS:


Qualifications

MINIMUM ENTRANCE REQUIREMENTS:

• Applicants must have at least (A)