F-35 Help Desk Specialist Secret Clearance - Edwards AFB, United States - General Dynamics Information Technology

General Dynamics Information Technology

Verified Company

Edwards AFB, United States

3 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

Type of Requisition:
Regular

Clearance Level Must Currently Possess:
Interim Secret

Clearance Level Must Be Able to Obtain:
Secret

Suitability:

Public Trust/Other Required:
None

Job Family:
Help Desk

Job Qualifications:

Skills:
Computer Hardware, Operating Systems (OS), Technical Support, Troubleshooting

Certifications:
CompTIA - Security+ - CompTIA

Experience:

5 + years of related experience

US Citizenship Required:
Yes

Job Description:

Transform technology into opportunity as a Help Desk Specialist with GDIT. A career in enterprise IT means connecting and enhancing the systems that matter most. At GDIT you'll be at the forefront of innovation and play a meaningful part in improving how agencies operate.

At GDIT, people are our differentiator. As a Help Desk Specialist, you will help ensure today is safe and tomorrow is smarter.

Our work depends on Help Desk Specialist joining our Joint Strike Fighter (JSF) F-35 IT program support contract at Edwards AFB, CA.

GDIT was awarded the Joint Strike Fighter (JSF) F-35 IT program support contract.

We are providing knowledge-based, information assurance and cybersecurity IT services to the F-35 JSF Virtual Enterprise (JVE) network in support of the F-35 Lightning II Joint Program Office (JPO).

Our services include program management, enterprise performance management, enterprise architecture, implementation of emerging capabilities and requirements, life cycle management, operations & maintenance, enterprise data management, service desk support and IT training.

HOW OUR HELP DESK SPECIALIST WILL MAKE AN IMPACT:

Provide technical assistance to computer users.
Answer questions or resolve computer problems for clients in person, or via telephone or electronically.
May provide assistance concerning the use of computer hardware and software, including printing, installation, word processing, electronic mail, and operating systems.
Responds to and diagnoses problems through discussion with users.
Ensures a timely process through which problems are controlled.
Includes problem recognition, research, isolation, resolution, and follow-up steps.
Supervises operation of help desk and serves as focal point for customer concerns.
Provides support to end users on a variety of issues.
Identifies, researches, and resolves technical problems.
WHAT YOU'LL NEED TO SUCCEED:
Security Clearance Level: Active Secret

Required Experience: 5 years supporting Help Desk Tier 1 operations

Required

Certifications:
CompTIA Security+ CE; Beginner/Novice level industry certification from one of the following: Microsoft, HDI, CompTIA or relevant technology

Education:

BS/BA degree in Computer Science, Information Sciences, or related IT discipline

Allowable Substitution:
6 years of work experience with an AA/AS Degree

Required

Technical Skills:

Help Desk Tier 1 operations

Location:

Onsite at Edwards AFB, CA.

GDIT IS YOUR PLACE:

401K with company match Comprehensive health and wellness packages Internal mobility team dedicated to helping you own your career Professional growth opportunities including paid education and certifications Cuttingedge technology you can learn from Rest and recharge with paid vacation and holidays

The likely hourly rate for this position is between $ $46.16. This is not, however, a guarantee of compensation or salary.

Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.

Scheduled Weekly Hours:
40

Travel Required:
None

Telecommuting Options:
Onsite

Work Location:
USA CA Edwards AFB

Additional Work Locations:

Total Rewards at GDIT:

Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match.

To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave.

To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available.

We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.

We connect people with the most impactful client missions, creating an unparalleled work experience that allows them to see their impact every day.

We create opportunities for our people to lead and learn simultaneously. From securing our nation's most sensitive systems, to enabling digital transformation and cloud adoption, our people are the