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Mount Kisco

    IT Service Delivery Engineer - Mount Kisco, United States - firstPRO, Inc

    firstPRO, Inc
    firstPRO, Inc Mount Kisco, United States

    1 month ago

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    Human Resources
    Description

    firstPRO is now accepting resumes for a IT Service Delivery Engineer role in Mount Kisco, NY. This is a 6+month contract and onsite.

    Objective Criteria

    Looking to add an IT Services Delivery person to their organization, This person will be client facing and will help associates with troubleshooting, Install and set up and more. As a Desktop Support Engineer, you will play a crucial role in ensuring seamless technology operations within the organization. Your primary responsibility will be to provide PC desktop, mobile device, and application support.

    Responsibilities:

    • Level 1 and 2 Support: Handle incoming help requests from end users.
    • Perform hands-on fixes at the desktop level, including software installations, hardware upgrades, and system/application configurations.
    • Customer Interaction:
    • Build rapport with end-users and elicit problem details.
    • Identify appropriate software and hardware used and supported by the organization.
    • Strategic Planning:
    • Assist in developing long-term strategies and capacity planning for meeting future computer hardware needs.

    Education:

    • Bachelor's Degree preferred.

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