ECommerce & Inventory Coordinator - New York - Greenwich St. Jewelers

Description

Company Description

Greenwich St. Jewelers is an award-winning jewelry boutique located in the heart of Tribeca, NY with a personally curated selection of fine jewelry and unique engagement rings and wedding bands. We are experts in custom jewelry and jewelry repair/restoration with a full service jewelry shop on premises.

As a family business business celebrating our 50th year in the industry, we lead with our heads and our hearts. Our greatest joy is the feeling of unearthing something unexpectedly delightful for our customer. We believe jewelry isn't just something you own, it is something that becomes part of who you are. We're so proud to help our clients discover their new favorite part of themselves.

Role Description

We are seeking a detail-oriented Ecommerce & Inventory Coordinator to own product setup, inventory workflows, and Email and SMS briefing execution across Greenwich St. Jewelers' Shopify Plus ecosystem. This role ensures accuracy, consistency, and visual excellence across PDPs, collection pages, site merchandising, and lifecycle marketing initiatives.

The ideal candidate brings strong operational rigor, advanced Shopify Plus fluency, and hands-on experience supporting Email and SMS programs in a luxury e-commerce environment. 

This is an on-site role requiring 5 days per week in our New York City office.

Core Responsibilities

Site Inventory Listings

• Receive newly entered inventory from the Inventory Associate to commence website processing, including:
• Sorting and maintaining inventory in designated GST locations according to status
• Reporting any additional main photo needs to Vendor or Inventory Associate
• Writing and formatting long-form web descriptions optimized for SEO and UX
• Listing all product details per GST guidelines in bullet format
• Ensuring all online assets are complete and set live in Shopify within two weeks of receipt, notifying sales floor managers for merchandising within the same timeframe
• Creating variants and setting evergreen status as needed once product is live on Shopify

Site Maintenance

• Create, merchandise, and maintain all collection pages, including monthly audits of designer and Top Nav collections for accuracy and relevance
• Conduct weekly site and merchandising audits to ensure PDPs have complete web descriptions, product details, imagery, and supporting assets
• Update photos for alternate metals as needed

Site Strategy & Experience

• Own upload, strategy, and briefing for all site assets, working with the Graphic Designer, Ecommerce & Marketing Director, and Developers (if needed) to ensure assets are on-brand and optimized for mobile and desktop
• Leverage data and Shopify knowledge to translate strategic direction from the Ecommerce & Marketing Director into high-impact site experiences for key moments (Holiday, Sale, Collaborations, etc.)
• Own weekly and monthly site performance and merchandising reporting, providing thoughtful analysis and actionable recommendations
• Ensure press and promotional mentions are reflected on-site via appropriate badges and merchandising

Third-Party Management

• Create, assign, and follow up on all developer tickets covering new feature requests, visual issues, promotions, site updates, new themes, and ongoing enhancements
• Attend all Digital Agency meetings with the Ecommerce & Marketing Director, leveraging time to address high-priority initiatives and outstanding requests
• Execute all agency-recommended site updates with Ecommerce & Marketing Director approval
• Monitor digital project execution to ensure initiatives progress according to timelines and roadmap
• Own site updates required to support SEO and Paid Media initiatives, including collection creation, merchandising, and providing linking destinations
• Coordinate cross-agency communication and initiatives to ensure alignment and timely execution
• Provide linking direction, create collection pages, and optimize merchandising for Email Marketing
• Add new vendors to Shopify as needed

Email & SMS Responsibilities

• Own monthly briefing process, including copy, image selection, segmentation, send times, and template direction for Email Campaigns, Flows, and SMS
• Own reporting and data analytics for Email Campaigns, Flows, and SMS

Photography Responsibilities

• Assess styled and on-model shot needs for upcoming site and email assets and submit requests to the Social Media Coordinator
• Add SKUs with missing imagery to the shot list weekly
• Pull product and organize trays by designer ahead of shoots
• Return jewelry to the appropriate display, tray, or bin post-shoot
• Receive web-ready alt-view folders once complete
• Upload new imagery to PDPs and adjust image order so model alt views appear first

Qualifications & Skill Summary

• At least 3 years of professional, non-internship experience required
• Advanced Shopify Plus experience across product uploads, variants, collections, merchandising, and PDP optimization
• Strong understanding of e-commerce merchandising and UX best practices
• Proven experience managing inventory workflows via Shopify Plus and Luxe
• Hands-on experience briefing and supporting Email and SMS campaigns and flows
• Advanced Klaviyo experience across segmentation, scheduling, and reporting
• Strong analytical and reporting skills across site performance, Email, and SMS
• Working knowledge of SEO best practices for e-commerce content and structure
• Experience collaborating with developers, agencies, and cross-functional teams
• Strong project management skills across multiple priorities and deadlines

Programs & Platforms

• Advanced Shopify Plus - Required
• Advanced Klaviyo - Required
• Microsoft Office
• Luxe (retail inventory platform)
• Google Workspace
• Project management platforms: Asana, Basecamp
• Google Analytics, Shopify Analytics, Klaviyo Analytics, Microsoft Clarity
• Adobe Photoshop

Benefits

• Annual Salary $70,000-$80,000
• 15 paid vacation days and 5 sick/personal days per year
• Medical/Dental/Vision for employee
• Flex Spending Account
• Commuter Spending Account
• 401k with matching (eligible after 1 year of employment)
• Employee Discounts for Self Purchases

Greenwich St. Jewelers is an Equal Opportunity Employer. We are a company that employs a diverse group of people from many cultures and gender expressions. We take affirmative action to ensure equal opportunity for all applicants without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics.