Pet/ct Scheduler - Bryn Mawr, United States - Main Line Health Imaging, LP

Description

• Provide rotational duties to include answering additional phone lines and obtaining prescriptions for procedures when needed.
• Adhere to scheduling guidelines for gathering required exam information and conveying restrictions.
• Operate multiline phone system and ACD telephone software.
• Enter information into the EPIC system. Complete appropriate forms. Follow up on any incomplete or inaccessible information to ensure a completed record.
• Review all imaging resources on a daily basis for open slots and potential scheduling errors.
• Enter prescriptions into the document scanner.
• Participate in the training of new scheduling staff.
• Schedule exams accurately, both automatically and manually, for all PET/CT and MRI modalities.
• Answer multiline telephone system, with a clear focus on patient satisfaction and first call resolution while scheduling appointments according to the department protocols ensuring the appropriate exam, physician, and timeslot are utilized. Redirect telephone calls and takes messages, when appropriate, interacting with the staff and leadership of other departments when necessary.
• Review, verify and enter the patient's demographic, and insurance information along with changes to patients preauthorization paperwork to ensure data integrity. Enters or updates information in the appropriate system(s) accurately, verifies and revises existing information on patients that have not been interviewed within the past 30 days.
• Assist patients that call with access issues for their studies or help connect them with the proper department to assist with any additional issue outside of the Scheduler's scope.
• Complete forms, upload, scan, or fax documents as required for patient appointment. Follow up on any incomplete or inaccessible information to ensure a completed record. Obtains, verifies and corrects registration information of new and existing patients. Mail or fax new patient packets prior to scheduled appointment.
• Act as an advocate for patients by providing guidance, interpretation, and education on scheduling, registration (directions, parking information, and required preparation for appointment), and various patient related inquiries.
• Complete followup on unpaid selfpay account balances.
• Performs in accordance with systemwide competencies/behaviors.
• May need to provide backup for front desk registration at MLHI locations.
• Performs other duties as assigned.

• Excellent verbal and written communication skills.
• Excellent interpersonal, negotiation, and conflict resolution skills.
• Excellent organizational skills and attention to detail.
• Basic knowledge of medical terminology preferred.
• Ability to act with integrity, professionalism, and confidentiality.
• Proficient with Microsoft Office or related software.

• High Diploma or equivalent Required.
• 1+ year of Customer Service Experience required, but imaging scheduling experience preferred.

• Prolonged periods of sitting at a desk and working on a computer.
• Prolonged periods of frequent standing, travel, & reaching (overhead, extensive, & repetitive).
• Must be able to lift 25 pounds at times.
• Must be able to access and navigate each department at the organization's facilities.

• Main Line Health Imaging, LP is an equal opportunity employer. We believe in creating and celebrating a culture of belonging and are committed to creating an inclusive environment for all teammates.
• Based on current government regulations, COVID19 and FLU vaccines may be mandated, offering medical or religious exemptions upon request. All applicable COVID19 and FLU mandates will be identified and discussed during the interview process.

• 401(k)
• 401(k)

• Dental insurance
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

• Outpatient
• Private practice

• Radiology

• 8 hour shift
• Monday to Friday