Eps Operation Analyst I - Bellwood, United States - International Bank of Chicago

International Bank of Chicago
International Bank of Chicago
Verified Company
Bellwood, United States

3 weeks ago

Mark Lane

Posted by:

Mark Lane

beBee recruiter
Description

Overview:

International Bank of Chicago's Electronic Payment Services (EPS) department handles cross-border e-Commerce/exporter payment collection business and alternative payment distribution service for institutional clients, including top-tier financial institutions and well-established Money Service Businesses with annual volume over $6B in 2022.


The EPS Operation Analyst I analyzes data and trends from different transaction streams; facilitates daily report generation process by reviewing and running the automatic report writing tools; and identifies improvements for the EPS business operation's performance.


Language:
Fluent English and Mandarin (speak, read and write), preferred.

Responsibilities:


  • Analyze data and trends from different transaction streams
  • Facilitate daily report generation process by reviewing and running the automatic report writing tools
  • Identify issues relating to the EPS business operation's performance
  • Assist with EPS monthly billings and invoices
  • Flexibility to onboard new corporate clients, create client database profiles and collaborate with other departments to ensure products and services are successfully implemented in a timely, accurate, and efficient manner
  • Review and follow the bank's EPS policies and procedures
  • Communicate with the bank's customers regarding transaction exceptions
  • Communicate with clients and other banking professionals to maintain Service Level
Agreements and drive the client experience

  • Escalate unresolved issues and deliver highquality customer service and effective operational support for the bank's customers
  • Stay abreast of industry and market trends
  • Perform other EPS operation duties as assigned or required to support team

Qualifications and Skills:


  • Bachelor's degree in finance, accounting, mathematics, data analysis, computer science, or related field required, master degree preferred.
  • Exceptional verbal and written communication skills required
  • Excellent analytical skills
  • Ability to effectively research and resolve issues independently and in a team environment
  • Has the ability to learn and adapt to new policies and procedures and technology platforms
  • Good interpersonal skills to effectively work with different management levels within the organization
  • Sharp attention to detail, strong organizational and time management skills
International Bank of Chicago is an Equal Opportunity Employer.

All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sexual orientation, gender identity, disability, protected veteran status or any other characteristic protected by state, federal, or local law.


Benefits:


  • 401(k)
  • 401(k)
matching

  • Dental insurance
  • Employee assistance program
  • Flexible spending account
  • Health insurance
  • Health savings account
  • Life insurance
  • Paid time off
  • Referral program
  • Vision insurance

Experience level:

  • 2 years

Schedule:

  • 8 hour shift
  • Day shift
  • Monday to Friday
  • Weekends as needed

Work setting:

  • Inperson
  • Office

Application Question(s):

  • Do you have experience with data analysis?

Education:


  • Bachelor's (preferred)

Experience:

- onboarding new corporate clients: 2 years (required)


Language:


  • Mandarin (speak, read and write) (required)

Work Location:
In person
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