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    Woodward Financial Advisors - Raleigh, United States - HIFON Group

    HIFON Group
    HIFON Group Raleigh, United States

    1 week ago

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    Description
    Woodward Financial Advisors (Chapel Hill, NC) Seeking Client Experience Specialist

    July 6, 2023

    Woodward Financial Advisors is seeking a Client Experience Specialist to join our growing independent Wealth Management firm located in Chapel Hill, NC.

    Come be a part of our team of hard‐working, dedicated and fun-loving individuals The Client Experience Specialist is a core operations role that will make immediate meaningful impact.

    You'll be integral in leading our back-office functions and providing a high level of operations and administrative related service to our end-clients and internal advisory teams.

    If you aren't scared of obstacles, you never quit, you have "goal endurance", and if you say "I will" as opposed to "I will try", we want to meet you This role has wide-ranging potential.

    Depending on interest levels and skill sets, we can see the Client Experience Specialist as being a career role or an entry point to a future advisory track opportunity.

    What you'll get to do immediately:

    Serve as the go-to team member for anything related to existing client paperwork, including form preparation, obtaining client signatures, document submission, moving money, and follow-ups
    Onboard new clients to our custodians
    Perform account maintenance tasks for new and existing clients, including account transfers, rollovers, retitling, and beneficiary designations.
    Assist clients with accessing their online portals for viewing their account information.
    Upkeep the firm's management fee information and perform quarterly billing tasks.
    Communicate with clients on the status of cash distributions/deposits, and all operations type service requests
    Serve as the firm's administrator for our managed 529 college savings accounts.
    Assist with developing and refining internal work-flow systems, including implementing adjustments to business processes in our client relationship management (CRM) software
    Take the Financial Paraplanner Qualified Professional (FPQP) program, beginning within six months of hire
    You are a good fit if you:

    Are supremely organized and intensely detail-oriented
    Have a demonstrated affinity for operations and procedures
    Can identify and meet client and custodian needs and requirements on time
    Have the ability to prioritize multiple different tasks and projects
    Are a self-starter with a passion for delivering exceptional client-centered service
    Possess exceptional interpersonal skills
    Can work independently, performing multiple tasks efficiently and seeing them through to completion
    Show confidence when dealing with clients and fellow team members
    Can write clearly and concisely
    Have a Bachelor's degree or higher
    Have a good working knowledge of the Microsoft Office suite
    You are a GREAT fit if you have ALL of the above qualities, plus
    :

    Consistently wonder how you can make a positive, lasting difference in someone's life
    Have always wanted a job title of "Problem Solver"
    Live for organization, as well as structure and systems, yet can still think creatively
    Know that it's always paying attention to the little things that separates the good from the great firms
    Derive immense satisfaction when paperwork is filled out correctly
    Desire and thrive with plenty of autonomy
    Have an unexplainable love of checklists, processes and procedures
    Regularly find yourself thinking about how to improve current systems
    Have not only heard of the TD Ameritrade Institutional and Fidelity Institutional, and Schwab custodial platforms but also have experience working with them
    Who we are:

    Our firm's culture and human capital are our most important assets.

    In addition to placing strong importance on hiring and retaining the best and brightest minds, we walk our talk by providing:

    A competitive base salary with bonus, and demonstrated career track
    Health, dental and vision insurance
    401k, with annual employer contribution
    Educational reimbursements (continued education, conference attendance, training budget, etc.) as well as paid professional dues
    Mentorship and learning opportunities in a collaborative team environment
    A one-month paid sabbatical after being with the firm for five years, and every five years thereafter
    Where we live and why we love it:

    Pursuing a career in Chapel Hill, NC means you will enjoy a historical trend-setting location full of outdoor sights, a multicultural university town, and a great quality of life
    We are:

    Located midway between the beautiful Blue Ridge Mountains and wonderful sandy beaches of the North Carolina coast
    Regularly on the list of "Best Workplaces for Commuters"
    Ranked #3 on Newsmax magazine's list of "Top 25 Most Uniquely American Cities and Towns"
    Conveniently located within proximity to the Raleigh-Durham (RDU) airport
    Home to the University of North Carolina, the oldest state supported university in the United States and one of the top public universities in the country

    #J-18808-Ljbffr

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