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IT Infrastructure Manager - Broomfield, United States - The Judge Group
Description
About the jobDanone North America is building astand alone structure for our Premium Organic Dairy business operations (PD+).
The following role is intended to support that business as a ground floor opportunity supporting these exciting brands in a new context .
This is a unique opportunity to join an outstanding business, with the iconic Horizon Organic brand and the innovative Wallaby yogurt brand, a distinctive premium, organic portfolio with a long-lasting strong commitment to sustainability across its value chain .
The IT Manager willbe responsible for managing in-coming
request for IT services,
coordinate production changes to systems and any impact on business operations.
The Operations Manager will be a key contributor to the business
and IT architecture as well as
analysis of the processes of the company. The role can be hybrid or remote with a preference to be based in Broomfield, CO.
Reporting to the Head of IT .
Responsibilities:
The
IT Manager
administers and
maintains information technology systems (including PC and LAN equipment).
Provides IT operations functions to offices for the organization's standard hardware,
software and voice/data network solutions.
Responsible for the purchase, installation, and life-cycle maintenance of PCs,
servers and LAN network connectivity equipment.
As
appropriate ,
provides escalated on-site support
of hardware,
software and network connectivity issues.
Acts as the primary po int of communication between IT and
IS , business and functional units.
Performs local administration and operations functions as appropriate
in accordance with standards,
policies and procedures.
In cooperation with Information Security , local
IT
operations staff and key users,
provides strategic, budgeting and disaster recovery/business continuity planning to offices and staff in multiple operating,
business and functional units.
Responsible for local inventory maintenance and software license management.
Monitors security co mpliance
in accordance with IT Security standards,
policies and procedures.
Responsible for maintenance of s ystems documentation such as IT operations manuals.
Serves as the technical and communications liaison to and from stakehold ers and office key users for IT communications, initiatives, needs assessments, etc.
Responsible for procurement, installation and life-cycle maintenance of IT hardware and software (includes PCs, peripherals, servers, networking equipment, operatingsystems and other software )
Provides
with accurate and
standardize processes and procedures for onboarding and off boarding of employees.
Provides escalated technical support that requires an on-site presence (server, NAS,
network or PC equipment failure), including data backup recovery.
Performs complex software/hardware troubleshooting,
patches and re-installations in cooperation with
ITCC
and
in accordance with established SLAs.
Provides consulting/training/education services such as data management and staff training/orientation for standard systems.
Serves as the IT point of contact and accountable for the IT
portion of new office setups, office expansions, etc. This includes relocation and/or installation of voice/data communications solutions,
LAN and PC equipment.
Responsible for local IT vendor,
contract and outsourcing management.
Performs
appropriate duties associated with division and IT project-based activities.
P articipates in the identification, development and communication of
new technology standards and best practices as
appropriate .
Responsible for monitoring data backups in offices to ensure that they are completed on a regular basis.
Establishes a process to triage, assess severity, and assign resources to resolve or escalate incidents reported
Coordinates regularly scheduled meetings with key business teams to manage the daily impact of any changes to the systems
Establishes a continuous improvement mindset for key processes in the company. Initially, focusing on improving the reliability of
the company's IT infrastructure.
Develops reports,
dashboard and other tools to communicate performance improvement and reliability of processes being managed
Identify solutions to reduce customer issues and reduce system errors
The base compensation range for this position is $125,000-$145,000
commensurate with experience .
There is also a Success Bonus opportunity
related to this role .
In the event there is a sale of the Premium Organic Dairy business operations (PD+), this Success Bonus is payable according to terms and conditions outlined in a Transition Agreement .
This incentive is meant to reward and prioritize these critical roles in the PD+ business and support this business through and beyond a sale of the business.
This Position falls underDanone's strategic portfolio review, which includes the potential sale of the Horizon Organic and Wallaby brands.
An employee who accepts this role agrees to transition to a new employer in the event of a sale
About you Qualifications :
Bachelor's degree with 5 to 10 years of related experience or equivalent combination.
Professional certifications as
appropriate .
Knowledge of current trends in the specific field.
Demonstrated experience with standard software applications , including MS Office, Windows.
Familiarity with support and troubleshooting
of IT Infrastructure
Must have a strong dedication to customer service.
Project Management experience
About
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