- Provide administrative assistance to support the service team
- Support the complete repair process including vehicle intake, opening repair orders, coordinating with the shop, communicating repair cost & time estimates to customers, and repair order billing
- Promptly address and resolve customer concerns and service follow-up issues
- Excellent customer service skills
- Maintain open communication with technicians, management team and customers regarding job status
- Occasional driving is required
- Competitive compensation package, DOE
- Monthly performance incentives
- Rewarding work environment
- Opportunities for relocation & advancement
- Long established, family-owned business
- Excellent medical, dental, & vision coverage
- Short-term/long-term disability and employee life insurance
- 401k, with matching
- Employee Assistance Program (EAP)
- Paid Annual Leave
- Paid Holidays
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Customer Service Representative - Roanoke, United States - Western Branch Diesel
Description
Customer Service Representative
Western Branch Diesel
Roanoke, VA
$45,000-$50,000
Western Branch Diesel, a subsidiary of Indel Power Group, has an opening for a Customer Service Representative at our location in Roanoke, Virginia. This individual will be organized with the ability to multi-task and possess good customer and communication skills. Joining the service team will provide you with a rewarding work environment, excellent pay and benefits, and an opportunity for advancement.
Key Responsibilities