- Welcome guests to the venue
- Provide accurate wait times and monitor waiting lists
- Manage reservations
- Escort customers to assigned dining areas
- Provide menus and announce Waiter/Waitress's name
- Greet customers upon their departure
- Coordinate with wait staff about available seating options
- Maintain a clean reception area
- Cater to guests who require extra attention (e.g. children, elderly)
- Answer incoming calls and address customers' queries
- Assist wait staff as needed
- Previous work experience as a Host
- Understanding of restaurant etiquette
- Experience in managing reservations and walk ins
- Demonstrable customer-service skills
- Excellent communication skills (via phone and in-person)
- Strong organizational skills with the ability to monitor the entire dining area
- Availability to work shifts as needed
- Good physical condition to walk and stand during an entire shift
- High school diploma; hospitality certification is a plus
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Experienced Host - Fort Lauderdale, United States - Little Hen
Description
Job Description
Job DescriptionWe are looking for a Host to join our team and be the first point of contact for our guests.
Host responsibilities include greeting guests, providing accurate wait times and escorting customers to the dining areas. For this role, you should have solid organizational and people skills to make sure our guests have a positive dining experience from the moment they arrive till their departure.
Ultimately, you'll ensure we provide excellent customer service and a pleasant dining experience to our guests.
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