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    Lead Application Support Engineer - Detroit, United States - Tekion Corp

    Tekion Corp
    Tekion Corp Detroit, United States

    2 weeks ago

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    Description

    At Tekion, we're building the only cloud-native platform that is transforming the automotive retail industry, leapfrogging it into the future and providing unparalleled customer experience. We're creating seamlessly integrated, elegant, and intuitive solutions built with cutting edge technology and powered by Big Data, Machine Learning (ML)/ AI and Internet of Things (Connected vehicle to connected devices). Were harnessing passion, entrepreneurial spirit, deep industry expertise and the latest technologies to create something very special. We're inventing new technology along the way to overcome barriers and solve big problems, all while having a blast doing it

    *Please note this is a hybrid role, candidate must be based in the Detroit area

    Job Description

    We're looking for an enthusiastic individual with automotive software and/or dealership experience who loves challenges, pushes boundaries and is passionate about innovative products while delivering awesome customer experiences. In this senior-level role, you will be a subject matter expert and owner in your domain to help coordinate and communicate with our clients regarding support issues and help keep the support team on track and in-line with processes and deliverables. Our transparent and collaborative culture means we work both independently and together as a team on projects in an agile environment.

    Seeking Domain Experts in automotive retail solutions.

    Key Responsibilities

    • Leading others to work effectively in a strong customer service and team-oriented environment
    • Act as a point of contact and escalation for our enterprise level partners and/or OEMs
    • Communicating regularly with senior leadership and account managers, providing reports and updates on all projects and open critical, client and product issues
    • Identifying system improvement opportunities based on tracking product support requests or repetitive issues and making recommendations to development and engineering on potential solutions
    • Facilitating team meetings to communicate objectives, status on targets and gather information regarding any roadblocks the support team may be facing
    • Collaborating effectively in a fast-paced exciting environment to ensure that deployments, releases and activities are properly validated
    • Expected to meet with clients frequently onsite.
    • Responsible for coaching and mentoring team members to meet expectations

    Skills and Experience

    • 3+ years of professional experience in software support or customer success
    • 3+ years experience in managing customer critical accounts and customer wide escalations
    • Experience in leading and managing projects cross-functionally
    • Product/Software experience (Automotive preferred)
    • Intelligent builder, dedicated doer, empathetic leader and creative problem solver
    • Excellent verbal and written communication skills, with experience interacting with leaders at multiple levels as well as ability to demonstrate strong analytical and problem solving skills
    • Proven experience of delivering results in high pressure environments

    Preferred Skills

    • SaaS experience
    • Good understanding of ITIL process guidelines for incident, change and problem management

    Perks and Benefits

    • Competitive compensation and generous stock options??
    • 100% employer-paid top-of-the-line medical, dental and vision coverage?
    • Great benefits including unlimited PTO, parental leave and free snacks and beverages?
    • The opportunity to work with some of the brightest minds from Silicon Valleys most dominant and?successful companies??
    • Be part of a hyper-growth company with the opportunity to grow and prosper???
    • Work on the latest and coolest technologies everything is home-grown and built ground-up??
    • A dynamic work environment with a strong sense of community and collaboration??
    • The open and transparent culture that encourages innovation, rewards performance and discourages hierarchy??
    • Exciting opportunities for career growth and development??

    Current Tekion Employees Please apply via Greenhouse Internal Job Board

    #LI-Hybrid

    Tekion is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

    For California residents you can review Tekion's California Privacy Policy here.
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