- Promotes learning in others by proactively providing and/or developing information, resources, advice, and expertise with coworkers and members; builds relationships with cross-functional/external stakeholders and customers. Listens to, seeks, and addresses performance feedback; proactively provides actionable feedback to others and to managers. Pursues self-development; creates and executes plans to capitalize on strengths and develop weaknesses; leads by influencing others through technical explanations and examples and provides options and recommendations. Adopts new responsibilities; adapts to and learns from change, challenges, and feedback; demonstrates flexibility in approaches to work; champions change and helps others adapt to new tasks and processes. Facilitates team collaboration to support a business outcome.
- Completes work assignments autonomously and supports business-specific projects by applying expertise in subject area and business knowledge to generate creative solutions; encourages team members to adapt to and follow all procedures and policies. Collaborates cross-functionally and/or externally to achieve effective business decisions; provides recommendations and solves complex problems; escalates high-priority issues or risks, as appropriate; monitors progress and results. Supports the development of work plans to meet business priorities and deadlines; identifies resources to accomplish priorities and deadlines. Identifies, speaks up, and capitalizes on improvement opportunities across teams; uses influence to guide others and engages stakeholders to achieve appropriate solutions.
- Participates in business-case development by: recommending content for initiatives.
- Facilitates market engagement by: updating specific pieces of collateral; managing service recovery and issues resolution; overseeing content and response gathering to sales and account management questions; and consulting and sharing product subject matter expertise.
- Contributes to product implementation or program management by: managing a less complex implementation or workstream with supervision by leveraging expertise to ensure project and product lifecycle, executing simple product changes, and ensuring they are completed accurately and in a timely manner.
- Facilitates product portfolio feasibility and development by: conducting regional feasibility with functional partners for a focused set of products or lines of business (LOBs); and developing the recommendations of products or portfolios under leadership guidance and garnering executive alignment through data, analysis, and presentations.
- Facilitates product portfolio performance and competitive analysis by: gathering and analyzing data (e.g., financials, claims, membership, appeals) to develop data-driven insights to understand market conditions, trends, and develop and monitoring success criteria to evaluate products throughout its lifecycle; and ensuring metrics are developed and product dashboards are maintained as identified by the leadership team.
- Facilitating product requirement development by: evaluating benefits/plans to meet regulatory and internal/external benefit administration needs; and creating product/benefit requirements that incorporate LOB, regional, organizational, product strategy, customer needs, regulations/standards, and operational requirements.
- Applies product knowledge by: leveraging an advanced understanding and experience of product policy, end-to-end product administration, and content area knowledge working with Underwriting, Actuarial Services, Regulatory, and Benefits.
- Facilitating product training and change management by: enabling alignment and buy-in to create and/or modify products and product enhancements according to predefined strategy for a given business area, ensuring benefits and policies meet all regulatory requirements (e.g., state and federal), and developing, maintaining, and creating training content with supervision.
- Facilitates team management by: managing a matrixed team for one or two markets, LOBs, product, portfolio, workstream, or initiatives.
- Bachelors degree from an accredited college or university AND minimum five (5) years of experience in health care, product development and management, strategy development and execution, finance, sales and account management, marketing, consulting, benefits, program management, or a directly related field OR minimum eight (8) years of experience in health care, product development and management, strategy development and execution, finance, sales and account management, marketing, consulting, benefits, program management, or a directly related field.
- Knowledge, Skills, and Abilities (KSAs): Applied Data Analysis; Business Relationship Management; Managing Diverse Relationships; Client and Domain Knowledge; Time Management; Service Focus; External Health Care Compliance; Strategic Program Management; Market Analysis; Business Acumen; Conflict Resolution; Product Development Life Cycle; Product Performance; Project Management; Project Management Tools; Risk Assessment; Quality Assurance Process
- Eight (8) years of experience in health care insurance, health plan administration, benefit administration, benefit policy, or a directly related field.
- Master's Degree in Business, Economics, Finance, Marketing, Strategy, Health Care Administration, or related field.
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Product Development/Product Management Consultant IV - Oakland, United States - Kaiser Permanente
Description
: Job Summary:Participates in the development of a product strategy and helps support the ideation process. Gathers and analyzes data to develop data-driven insights to understand market conditions, trends, and develop and monitoring success criteria to evaluate products throughout its lifecycle. Ensures metrics are developed and product dashboards are maintained as identified by the leadership team. Conducts regional feasibility with functional partners for a focused set of products or LOBs and develops the recommendations of products or portfolios under leadership guidance and garners executive alignment through data, analysis, and presentations. Updates specific pieces of collateral, manages service recovery and issues resolution, oversees content and response gathering to sales and account management questions, and consulting and sharing product subject matter expertise. Recommends content for business-case development initiatives. Evaluates benefits/plans to meet regulatory and internal/external benefit administration needs. Creates product/benefit requirements that incorporate line of business, regional, organizational, product strategy, customer needs, regulations/standards and operational requirements. Manages a less complex implementation or workstream with supervision by leveraging expertise to ensure project and product lifecycle, executes simple product changes, and ensures they are completed accurately and in a timely manner. Enables alignment and buy in to create to create and/or modify products and product enhancements according to predefined strategy for a given business area, ensuring benefits and policies meet all regulatory requirements, and developing, maintaining, and creating training content with supervision. Leverages an advanced understanding and experience of product policy, end-to-end product administration, and content area knowledge working with Underwriting, Actuarial Services, Regulatory, and Benefits.
Essential Responsibilities:
Additional Locations:
California Service Center, 3840 Murphy Canyon Rd., San Diego,California, 92123
Kaiser Permanente Building, 500 NE Multnomah St., Portland,Oregon, 97232
Marketing Sales Service and Admin, 3100 Thornton Ave., Burbank,California, 91504
Rockville Regional Offices, 2101 E. Jefferson St., Rockville,Maryland, 20852
Washington DC
Renton Administration - Rainier, 2715 Naches Ave. SW, Renton,Washington, 98057
Connecticut Remote Workers Location, 210 Capitol Ave, Hartford,Connecticut, 06106
California Remote Workers Location, th St, Sacramento,California, 95814
Colorado Remote Workers Location, 200 E Colfax Ave, Denver,Colorado, 80203
Georgia Remote Workers Location, 206 Washington St SW, Atlanta,Georgia, 30334
San Jose 100 Great Oaks, 100 Great Oaks Blvd., San Jose,California, 95119
Wacker MSSA, 125 S. Wacker Dr. Ste. 1220, Chicago,Illinois, 60606
Scheduled Weekly Hours: 40
Shift: Day
Workdays: Mon, Tue, Wed, Thu, Fri
Working Hours Start: 08:00 AM
Working Hours End: 05:00 PM
Job Schedule: Full-time
Job Type: Standard
Worker Location: Remote
Employee Status: Regular
Employee Group/Union Affiliation: NUE-PO-01|NUE|Non Union Employee
Job Level: Individual Contributor
Specialty: Product Development / Product Management
Department: Po/Ho Corp - National Product Solutions
Pay Range: $ $181940 / year The ranges posted above reflect the location in the job posting. The salary range may vary if you reside in a different location or state than the location posted.
Travel: No
Remote: Work location is the remote workplace (from home) within KP authorized states. Worker location must align with Kaiser Permanente's Authorized States policy. At Kaiser Permanente, equity, inclusion and diversity are inextricably linked to our mission, and we aim to make it a part of everything we do. We know that having a diverse and inclusive workforce makes Kaiser Permanente a better place to receive health care, a more supportive partner in our communities we serve, and a more fulfilling place to work. Working at Kaiser Permanente means that you agree to and abide by our commitment to equity and our expectation that we all work together to create an inclusive work environment focused on a sense of belonging and wellbeing.
Kaiser Permanente is an equal opportunity employer committed to a diverse and inclusive workforce. Applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), age, sexual orientation, national origin, marital status, parental status, ancestry, disability, gender identity, veteran status, genetic information, other distinguishing characteristics of diversity and inclusion, or any other protected status. Submit Interest
