Settlement Implementation Manager I - Johnston, United States - Citizens

Citizens
Citizens
Verified Company
Johnston, United States

1 hour ago

Mark Lane

Posted by:

Mark Lane

beBee recruiter
Description

Description


As the Settlement Implementation Manager I, you will ensure that all treasury services are delivered with high quality and meet corporate treasury needs.

Job requirements

Establishes partnerships with internal lines of business. Performs strategic planning for Sponsorship Settlement. Oversees treasury services to ensure all regulatory requirements are met. Manages financial transaction risks and advises on how to prevent institutional risks.


Skills:


Operational Excellence-Intermediate

  • Description: Ensures an organization stays competitive by executing the business strategy consistently and reliably. Focuses on lowering operational risks, running costs, and increasing revenues._
  • Skill Level Description: Uses the methodology adopted by the organization, to suggest improvements to one's business area. Identifies areas/proposes solutions where the organization can save costs. Under guidance, proposes opportunities to reduce operational risks._

Operational Risk-Intermediate

  • Description: Identifies potential operational inefficiencies (e.g., people, processes, or systems) that could result in a financial or reputational loss and puts strategies in place to minimize these risks._
  • Skill Level Description: Assists with implementing measures to manage operational risks in own business area. Makes suggestions where operational risk processes can be improved. Determines how operational risk strategies can be applied to a business situation._

Credit Monitoring-Intermediate

  • Description: Monitors changes in large client's bank balances. Flags these changes for further investigation._
  • Skill Level Description: Follows established processes in monitoring changes in client deposit behavior. Utilizes excel skills to analyze changes._
  • Skill Level Description: Participates in selling and trading transactions while under supervision. Assists team members with researching and analyzing data to determine market trends. Demonstrates some experience in developing a trading strategy._

Customer Service-Intermediate

  • Description: Listens and records customers' queries or demands while being courteous and attentive. Addresses customers' comments, questions, concerns, and objections with clear, direct, accurate, and timely responses._
  • Skill Level Description: Follows established processes in responding to customer queries or complaints. Explains how to coordinate with various departments to respond to customer queries or complaints effectively. Uses product/service knowledge to create or enhance valuable advice to customers._
Capabilities


Building Relationships-Intermediate

  • Description: Creates relationships with immediate team and across the organization characterized by a high level of acceptance, cooperation, and mutual respect. Forms relationships outside of the organization that supports individual growth and/or business success._
  • Capability Level Description: Assists Team Members in building and maintaining valuable relationships within and outside of the organization. Offers suggestions on how relationship building can be applied within their business area. Observes situations where individuals engage with teams and provide constructive feedback._

Persistence and Tenacity-Intermediate

  • Description: Sets specific goals and works hard to achieve these goals. Continues to try if not successful the first time and endeavors to overcome all adversities in the attainment of goals._
  • Capability Level Description: Assists in preparing and setting goals for the business area with other Team Members. Determines how to motivate others to enhance their resilience. Uses reframing techniques, with the guidance of their Leader, within own business area._

Industry Insight-Intermediate

  • Description: Awareness of current trends, research, regulatory policies, and the latest news within an industry. Understands and keeps up to date on local, national, and international policies, and trends that affect the organization. Applies that knowledge to their line of work._

Motivating Others-Intermediate

  • Description: Encourages and promotes peak performance in others. Creates an environment that enables success. Drives organizational energy and passion._
  • Capability Level Description: Promotes enthusiasm for one's own, and other's work. Plans, with guidance, environmental conditions to encourage others to succeed. Exudes energy in carrying out tasks to motivate others to do the same._

Customer-Centricity-Intermediate

  • Description: Establishes effective relationships with internal or external customers to understand their needs. Displays a customer service orientation when interacting with others. Is patient, calm, and tolerant in difficult situations._
  • Capability Level Description: Gains customer trust through establishing good relationships with internal and external customers. Seeks to understand the customer in all interactions. Identifies ideas and solution
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