Patient Care Coordinator - Hanover, United States - Healthcare South

Description

About us
Healthcare South is a medium business in HEALTH_CARE_MEDICAL in Hanover, MA. We are professional and agile.


Our work environment includes:

• Modern office setting
• Food provided
• Modern office setting
• Growth opportunities

A nonexempt, clerical position responsible for serving patients by greeting them, scheduling appointments, maintaining records and accounts, receiving incoming telephone calls in a prompt, courteous, and professional manner and greeting/assisting patients/visitors in the same manner.

This position will have a significant degree of clerical functionality. These functions include filing, photo copying, typing, and scanning documents as needed.


Essential Job Responsibilities:

• Photocopy, files, scans, types and organizes as required and directed by the Practice Administrator or Office Manager.
• Promptly and professionally welcomes patients and visitors in person and answers telephone calls and referring inquiries. Routes calls appropriately, offering voice mail, paging, or redirection of calls as needed.
• Greets visitors/patients and assists them as appropriate. Phones or pages employees to meet visitors, directs visitors to appropriate waiting areas, and appropriately and courteously screen solicitors for relevance to organization needs.
• Explains financial requirements to the patients or responsible parties and collects copays as required.
• Maintains patient's accounts by obtaining, recording and updating personal and financial information.
• Optimizes patient's satisfaction, provider time, and treatment room utilization by scheduling appointments in person or by phone.
• Keeps patient appointments on schedule by notifying provider of patient's arrival.
• Comforts patients by anticipating patient's anxieties; answering patient's questions, and maintaining the reception area.
• Ensures availability of treatment information by filing and retrieving patient's records.
• Maintain business office inventory and equipment; check inventory, keeping in stock supplies, and scheduling service appointments for equipment.
• Helps patients in distress by responding to emergencies.
• Protects patient rights by maintaining confidentiality of personal and financial information.
• Maintains operations by following policies and procedures; reporting needed changes.
• Contributes to team efforts by accomplishing related results as needed.

Provides routine services in a collaborative team approach in the Practice.

Works in coordination with the Care Team(s) within the Practice to provide patient care that follows the Patient-Centered Medical Home model.

• Other duties as assigned.

Education:

High school diploma or equivalent.


Experience:

One year of experience in customer service or reception, preferably in a health care environment.

• Knowledge:_
• Knowledge of medical terminology and organization services.
• Knowledge of individual responsibilities to accurately direct callers.
• Knowledge of photocopying, typing, scanning, filing and other office basics a must.
• Skills:_
• Ability to use multiline phone system, including transferring calls and paging.
• Adequate hearing to answer phone and speak with patients.
• Ability to speak clearly and loudly enough to be heard by callers and patients.
• Ability to multitask, flexibility, customer service, time management, organization and attention to detail, scheduling, word processing and professionalism.
• Interpersonal skills that lead to excellent team performance.
• Abilities:_
• Elicits appropriate information to route calls to the appropriate person.
• Prevents, calms, or defuses irate callers and patients by working with them to identify concerns and properly directs calls.
• Willingness to do whatever clerical function is needed for smooth operation.

Equipment Operated:
Standard office equipment including computers, fax machines, copiers, printers, telephones, etc.


Work Environment:
Position is in a well-lighted office environment. Occasional evening and weekend work.


Mental/Physical Requirements:
Involves sitting approximately 90 percent of the day, walking or standing the remainder.


Corporate Compliance

• Is knowledgeable of Corporate Compliance responsibilities and adheres to current rules, regulations, and polices that affect his/her specific job functions/responsibilities.
• Assists other employees and/or departments with compliance issues and demonstrates support of the Corporate Compliance program
• Reports compliance issues/concerns in a timely and appropriate manner

Benefits:

• 401(k)
• 401(k)

matching

• Dental insurance
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• Day shift
• Monday to Friday
• Weekend availability

Work setting:

• Clinic
• Inperson
• Office
• Outpatient
• Private practice

Education:

• High school or equivalent (preferred)

Experience:

• Customer service: 1 year (preferred)