Business Process Analyst Lead - Newark, United States - City National Bank

City National Bank

Verified Company

Newark, United States

1 week ago

Posted by:

Mark Lane

beBee recruiter

Description

Overview:

BUSINESS PROCESS ANALYST LEAD

WHAT IS THE OPPORTUNITY?

Banking and Investment Services Division
Banking and Investment Services plays an integral role in leading the strategic vision and execution of all banking operations.

Our servicing and operations professionals partner closely with all of our lines of business to carry out critical functions, including client/deposit servicing, contact center operations, payments processing, and trade and lending operations, while identifying and mitigating risk throughout the organization.

Servicing and operations professionals seek to transform and define an integrated support model through automation and cutting-edge digital technologies, to deliver an excellent experience for our clients and businesses.

What you will do

Gather input from stakeholders, via interviews, facilitated requirements workshops, document analysis, surveys, site visits, business process analysis, work flow and task analysis, ensuring the right questions are asked to produce essential requirements, troubleshoot issues, perform root cause analysis, etc.
Analyze and measure the effectiveness of existing business processes and develops repeatable and quantifiable business process improvements to meet scalability, risk management, and quality goals.
Work collaboratively across the business functions to challenge current state processes, and test and develop innovative future state processes, while understanding and communicating upstream/downstream impact of proposed changes.
Lead training plan development, developing user documentation (e.g. checklists, reference guides, etc.), and user training to ensure sustainability of enhanced processes and controls.
Assist with remediating process and control gaps and issues, including analyses of potential enhancements to the original approach, to determine and build the best solution available within constraints and capabilities.
Collaborate with the Process Documentation team to document each process, subprocess, and corresponding controls, which includes procedures, desktop procedures, process with control maps, metrics with guardrails, ongoing monitoring routines, and issue escalation processes.
Communicate project status and milestone completion to Manager and key business stakeholders.
Assist with defining the change management / user adoption strategy and metrics.
Support development, implementation, and continuous improvement of tools, templates, and best practices that support process and control improvement activities.
Support a highperformance environment by fostering an inclusive work environment, helping/elevating peers, and taking ownership of individual developmental goals.
Act as brand ambassador of the Business Process & Controls Improvement team by developing solid working relationships across the organization as to facilitate communication and strategic partnerships.
Contribute to adhoc assignments and special projects.

Must-Have

Bachelor's Degree or equivalent
Minimum of 8 years of experience in financial services
Minimum of 2 years in operations, risk management, quality assurance, compliance, or an internal control/audit capacity

Skills and Knowledge

Strong understanding of the fundamental principles of banking, project management, and business control work
Strong analytical and complex problemsolving skills
Strong interpersonal, verbal, and written communication skills
Advanced expertise in Microsoft Office Suite (required), including Microsoft, PowerPoint, Excel; preferably also Microsoft Visio
Excellent time management, organizational, and prioritization skills and ability to balance multiple priorities
Ability to work independently and in a selfdirected manner
Ability to interact with all levels of management

Preferred Certifications: CPA

Certified Public Accountant, CIA
Certified Internal Auditor, CISA
Certified Information Systems Auditor

Compensation

Starting base salary:
$101,231 - $172,355 per year. Exact compensation may vary based on skills, experience, and location. This job is eligible for bonus and/or commissions.
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To be considered for this position you must meet at least these basic qualifications

The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification.

It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

Benefits and Perks

At City National, we strive to be the best at whatever we do, including the benefits and perks we offer our colleagues.

Get an inside look at our Benefits and Perks.

INCLUSION AND EQUAL OPPORTUNITY EMPLOYMENT
City National Bank is an equal opportunity employer committed to diversity and inclusion. All qualified applicants will receive consideration for employment without rega