- Support the Director of Lodging and Account Managers with the coordination of room blocks for events
- Manage strong hotel partner and vendor relations
- Lead and participate with the customer service team supporting the AwayTeam Travel lodging platform
- Investigate and resolve customer inquiries
- Make outbound phone calls to event attendees, hoteliers, venue staff, and event operators
- Maintain inventory of rooms, reservations, and hotel assignments
- Actively handle inbound and outbound customer service interactions (phone, email, and chat), particularly during peak periods or when coverage is required
- Serve as the primary escalation point for complex or high-impact customer issues, while empowering team members to resolve routine inquiries
- Develop, document, and maintain standard operating procedures, call scripts, and knowledge-base content to ensure consistency and quality across the team
- Oversee and participate in the creation, cancelation, and modification of room reservation requests
- Participate in strategic meetings with venue teams and event owners to explain AwayTeam services and to obtain a full understanding of events and their housing needs
- Participate in meetings with event owners, venue staff, and hoteliers regarding their pick-up, housing concerns, etc.
- Review and understand RFPs for contracted events with hoteliers
- Continuously monitor hotel pick-up and communicate with hotels, CVBs, and the partner clients as necessary
- Coordinate and collaborate with the Marketing Department on the promotion strategy of events to attendees
- Report booking sales pace and pre/post-event metrics
- Provide on-site representation of AwayTeam at select events, conferences, and sales meetings
- Work closely with venue staff and event owners to receive timely and actionable feedback on all key performance indicators for events
- Foster a culture of continuous improvement with a focus on providing solutions, delivering results, and elevating the guest and partner experience
- Bachelor's in hospitality, travel/tourism, business administration, or similar area of study preferred
- Experience in customer service, sales operations, and the Hotel/Travel industry preferred
- Experience in a player-coach role-balancing team leadership with direct customer interaction and hands-on support in a high-volume environment
- Must have excellent interpersonal and problem-solving skills
- Must have excellent verbal and written communication and presentation skills
- Must have experience with MS Excel, Word, PowerPoint, and Outlook, and have demonstrated the ability to learn new software platforms quickly
- Must possess a strong ability to document and communicate with all levels of the organization
- Ability to manage multiple software programs, deliver prompt and accurate responses to email and phone communications and provide simple, rapid, competent support experience
- Ability to develop lasting professional relationships with clients
- Marketing and promotional experience a plus
- Strong attention to detail, organizational skills, and ability to work well under deadlines
- May be required to sit or stand for extended periods of time whether indoors or outdoors, and squat, stoop or bend
- Will be required to operate a computer
- Office has intermittent noise
-
+The IT Service Manager will take the lead in improving how our IT services run by streamlining ITIL processes, keeping things running smoothly, and finding ways to make them better over time. · ...
Clearwater1 month ago
-
The IT Service Manager will lead and enhance IT service operations by optimizing ITIL-based processes, ensuring service continuity, and driving continuous improvement across the enterprise. · Lead day-to-day IT service operations with a strong focus on availability, performance, ...
Clearwater1 month ago
-
The IT Service Manager will lead and enhance IT service operations by optimizing ITIL-based processes, · ensuring service continuity, · and driving continuous improvement across the enterprise.Solid understanding of ITIL v3/v4 practices and experience working within an ITSM frame ...
Clearwater1 month ago
-
This employee leads and enhances IT service operations by optimizing ITIL-based processes, ensuring service continuity and driving continuous improvement across the enterprise. The employee oversees the design, implementation, and ongoing optimization of IT Service Management (IT ...
Clearwater $70,000 - $125,000 (USD) per year5 days ago
-
ThisemployeeleadsandenhancesITserviceoperationsbyoptimizingITIL-basedprocessesensuring servicecontinuityanddrivingcontinuousimprovementacrosstheenterprise.Leadsday-to-day ITserviceoperationswithstrongfocusonavailabilityperformanceandreliabilityofcriticalhealthcareITServicess · Ad ...
Clearwater, FL1 month ago
-
The IT Service Manager will take the lead in improving how our IT services run by streamlining ITIL processes, · keeping things running smoothly and finding ways to make them better over time.10+ years in IT Service Management ideally in healthcare. · Proven ability to lead servi ...
Clearwater, FL1 month ago
-
The Food Service Manager is a management position responsible for developing and implementing dining solutions to meet customer needs and tastes. · ...
Clearwater1 month ago
-
CUSTOMER SERVICE MANAGER · AwayTeam Travel, LLC · LOCATION: Clearwater, FL · DEPARTMENT: LODGING · REPORTS TO: DIRECTOR OF LODGING · STATUS: FULL-TIME (EXEMPT) · About The Company · AwayTeam Travel ("AwayTeam") is a technology company specializing in booking hotel rooms for famil ...
Clearwater $65,000 - $105,000 (USD) per year1 week ago
-
+As a Manager of Shared Services, you will play a key role in leading and coordinating cross-functional projects that support operational excellence across the organization. · Lead non-technical projects from kickoff through delivery, ensuring alignment with internal customer nee ...
Clearwater Full time1 month ago
-
The Services Program Manager will lead project management planning coordinating activities typically in production or services projects to fulfill customer orders according to financial commercial parameters ensuring customer satisfaction. · ...
Clearwater, FL1 month ago
-
+This job involves managing project activities in a production or services context to meet customer needs and satisfaction. It requires autonomy but is guided by established policies and review of end results. · ...
Clearwater Full time1 month ago
-
As a Manager of Shared Services, you will play a key role in leading and coordinating cross-functional projects that support operational excellence across the organization. · 3-5+ years of experience in project coordination, project management, or shared services operations. · St ...
Clearwater, FL1 month ago
-
A growing HVAC company is looking for an experienced HVAC Service Manager to lead the service department. · ...
Clearwater, FL1 month ago
-
· About the Role: · The Manager of Sexual Assault Services plays a critical leadership role in overseeing programs dedicated to supporting survivors of sexual assault. This position is responsible for ensuring the delivery of compassionate, trauma-informed care and advocacy serv ...
Clearwater Full time1 week ago
-
Tampa Microwave is a leading manufacturer and supplier of Manpack & Fly Away satellite terminals designed and built for the expeditionary user community to guarantee communications connectivity in the most austere environments. We are seeking to fill a hands-on Technical Support ...
Clearwater1 month ago
-
Business and Customer Service Manager/Director · Location: 14 S. Ft. Harrison Avenue, Clearwater, FL 33756 · Lead Customer Experience for a Critical Public Utility · Pinellas County Utilities (PCU) is seeking a strategic, collaborative, and forward-thinking leader to oversee Cust ...
Clearwater $105,705 - $137,404 (USD)1 week ago
-
· About the Role: · The Manager of Sexual Assault Services plays a critical leadership role in overseeing programs dedicated to supporting survivors of sexual assault. This position is responsible for ensuring the delivery of compassionate, trauma-informed care and advocacy serv ...
Clearwater, FL, US11 hours ago
-
The Guest Service Manager is responsible for managing and enhancing the overall customer experience at the hotel. · Manages the guest experience during their stay. · Oversees guest services to include the front desk processes and the shuttle, if applicable · Responsible for all i ...
Dunedin, FL1 month ago
-
Award-winning, inclusive, Top Workplace culture doesn't happen overnight. It's a result of hard work by extraordinary people. More than 15,000 of the industry's brightest talent drive our efforts to deliver purposeful work and meaningful impact every day. · Marsh McLennan Agency ...
Clearwater, FL $104,000 - $170,000 (USD) per year1 day ago
-
We are actively hiring an Electrical Division Manager to join our team in Largo, FL · What We Offer: · Competitive salary · Direct Deposit every Friday · Performance Bonus, Company Profit Sharing Bonus, and Safety Bonus · Company provided cell phone, laptop, vehicle and gas c ...
Largo6 days ago
-
CUSTOMER SERVICE MANAGER · AwayTeam Travel, LLC · LOCATION: Clearwater, FL · DEPARTMENT: LODGING · REPORTS TO: DIRECTOR OF LODGING · STATUS: FULL-TIME (EXEMPT) · ABOUT THE COMPANY: · AwayTeam Travel ("AwayTeam") is a technology company specializing in booking hotel rooms for fami ...
Clearwater, FL $65,000 - $105,000 (USD) per year1 week ago
Customer Service Manager - Clearwater - AEG Presents
Description
In order to be considered for this role, after clicking "Apply Now" above and being redirected, you must fully complete the application process on the follow-up screen.CUSTOMER SERVICE MANAGER
AwayTeam Travel, LLC
LOCATION: Clearwater, FL
DEPARTMENT: LODGING
REPORTS TO: DIRECTOR OF LODGING
STATUS: FULL-TIME (EXEMPT)
ABOUT THE COMPANY:
AwayTeam Travel ("AwayTeam") is a technology company specializing in booking hotel rooms for families and teams traveling to youth and amateur sports events.
Founded by The Sports Facilities Companies ("SFC"), a market leader in the management of youth and amateur sports venues, AwayTeam was designed as a fully customizable travel solution for SFC's network of sports destinations. Our technology simplifies group travel arrangements, helping families and teams focus on what matters most - game time.
SFC is the nation's leading resource for managing and developing sports, recreation, wellness, and events facilities. We provide a highly collaborative and supportive culture that raises our team members to new levels of career growth. Together, we will carve a path in a hyper-growing industry where you will enjoy the journey and learn from the industry's best while having some fun.
SFC has been awarded national recognition as a Top Workplace year over year and is considered a workplace of choice. Our mission-focused company is highly entrepreneurial and team-oriented with a culture centered on collaboration, accountability, excellence, and service. We are growing rapidly and looking for high performers at every level to grow with us.
POSITION SUMMARY:
The Customer Service Manager will report to the Director of Lodging and will be responsible for leading and actively participating in the delivery of superior customer service experience to event owners, hoteliers, and individuals booking reservations through the AwayTeam lodging platform. This "player-coach" role will both manage remote customer service team members and personally handle customer interactions for teams and individuals needing assistance with booking rooms, managing reservations for events, and other escalations.
Success in this role will be achieved by maintaining a rapid response rate, keeping detailed records of customer communications, monitoring team performance, and being both proactive and reactive with communications to hoteliers, event owners, event attendees, and venue staff. This position will also focus on continuously improving and developing the AwayTeam product and services, while collaborating with venue teams, hoteliers, and event owners to meet financial, service, and customer satisfaction goals.
PRIMARY RESPONSIBILITIES WILL INCLUDE, BUT ARE NOT LIMITED TO THE FOLLOWING:
-
IT Service Manager
Only for registered members Clearwater
-
IT Service Manager
Only for registered members Clearwater
-
IT Service Manager
Only for registered members Clearwater
-
IT Service Manager
Only for registered members Clearwater
-
IT Service Manager
Only for registered members Clearwater, FL
-
IT Service Manager
Only for registered members Clearwater, FL
-
Manager, Culinary Services
Only for registered members Clearwater
-
Customer Service Manager
Only for registered members Clearwater
-
Manager Shared Services
Full time Only for registered members Clearwater
-
Services Program Manager
Only for registered members Clearwater, FL
-
Services Program Manager
Full time Only for registered members Clearwater
-
Manager Shared Services
Only for registered members Clearwater, FL
-
HVAC Service Manager
Only for registered members Clearwater, FL
-
Manager - Sexual Assault Services
Full time Only for registered members Clearwater
-
Technical Support Services Manager
Only for registered members Clearwater
-
Customer Service Manager/Director
Only for registered members Clearwater
-
Manager - Sexual Assault Services
Only for registered members Clearwater, FL, US
-
Guest Service Manager
Only for registered members Dunedin, FL
-
Business Insurance Client Service Manager
Only for registered members Clearwater, FL
-
Electrical Service Manager
Only for registered members Largo
-
Customer Service Manager
Only for registered members Clearwater, FL