Home Lending Associate - Irving - Better, Inc.

    Better, Inc.
    Better, Inc. Irving

    1 day ago

    Description

    Better is reimagining home finance and making it faster, cheaper, and easier for everyone to become a homeowner. We leverage creative technology and innovation to make the home buying journey more approachable and understandable and home finance more affordable and accessible. Here are some interesting facts to help you get to know Better:
    - We've funded over $110 billion in loans for our customers, more than any other fintech
    - Yahoo Finance - Best Mortgage Lender for First Time Homebuyers of January 2025: Best lender for quick approval
    - Yahoo Finance - Best Mortgage Lenders of 2025: Best online mortgage lender
    - Fintech Breakthrough Award: Best Lending Innovation Award
    - Money Magazine - 8 Best Mortgage Lenders of 2025: Best for fast closing
    - We are Forbes' Best Online Mortgage Lender for 2023
    - We have raised over $1.2 billion in equity capital to transform the mortgage industry, the largest financial asset class in the world
    We are a place where smart, hungry, ambitious people who want to recognize their full potential thrive.
    A Better Opportunity
    We're looking for best in class, award-winning sales agents as part of our mission to make a Better Mortgage available to all Americans. At Better, our team of Home Lending Associates are responsible for more than just generating loan applications - we count on them to help us continually innovate and ensure we're bringing best-in-class customer service to the mortgage industry. As part of the team, you'll be on the front lines of making every borrower's mortgage experience better, empowering them to make one of the most important financial decisions of their life. Your work will expose you to other critical pieces of a technology company, such as product, engineering, and marketing, giving you many opportunities to share customer insights and ultimately improve Better's core technology and message.
    The Home Lending Associate (HLA) role is often a stepping stone toward our licensed Loan Consultant role. Top performers in the HLA role may have the opportunity to earn their mortgage licenses and be promoted into a Loan Consultant role over time.
    Responsibilities

    • Making outbound calls to prospective customers to introduce current loan options and qualify borrowers for next steps with a licensed Loan Consultant
    • Managing a pipeline of business prospects, whether starting their home-buying journey, refinancing their existing home, or looking for a home equity line of credit
    • Hitting key sales performance targets; driving customer conversion through critical funnel stages (e.g., converting prospects into hot opportunities)
    • Assisting home buyers with their mortgage application, including answering customer calls and making outbound follow-up calls
    • Executing on key sales activities within defined time frames for each customer (e.g., speed in responding to a new prospect)
    • Delivering outstanding customer experiences by successfully responding to questions and developing the requisite product and market knowledge to do so effectively
    • Ability to understand the customer's timeframes and objectives and have a flexible approach to meet the customer's needs
    • Constantly looking to improve our in-house software or the customer experience by providing input to our product, sales, and revenue operations teams and testing solutions
    Qualifications
    • Minimum 2 years of sales experience (with at least 1 year in the mortgage industry), ideally in a phone-based or outbound sales environment
    • Track record of beating quota, with references that verify motivation, success, and work ethic
    • Highly motivated; a self-starter with a high degree of ownership and a strong customer focus
    • Organized with strong time management skills
    • Exceptional interpersonal skills and ability to build rapport with customers from a variety of backgrounds
    • Strong written communication skills
    • Ability to troubleshoot and solve problems independently
    • All team members are required to work a minimum of two weekend shifts per month
    Company Benefits
    We're proud to support our employees and their families with a benefits package designed to care for their health, well-being, and everyday life. All full-time and benefit-eligible part-time employees can enjoy the following benefits:
    - Day One Coverage - Your benefits begin on your first day, so you're supported from the start
    - Nationwide Medical, Dental & Vision Coverage - Comprehensive plans that travel with you, wherever you are
    - Mental Health Support When You Need It - Immediate access to virtual therapy with licensed providers for you and your eligible dependents (ages 6+), with your first few visits covered at no cost
    - Health Savings Account (HSA) - Includes an employer contribution to help you plan for healthcare expenses
    - Employer-Funded Dependent Care FSA - Support for childcare and/or dependent care costs
    - Disability & Life Insurance - Provided at no additional cost to give you added peace of mind
    - Flexible PTO - Time off when you need it, so you can recharge and focus on what matters most
    - Extra Perks & Discounts - Including pet insurance, savings programs, and more to support life beyond work
    The compensation offered for this role will be based on multiple factors such as location, the role's scope and complexity, and the candidate's experience and expertise, and may vary from the range provided.
    Disclaimer
    Better Home & Finance Holding Company is an equal opportunity employer committed to fostering an inclusive and diverse environment for our employees. We are committed to equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status, or any other reason protected by law.
    We are committed to working with and providing reasonable accommodation to applicants with physical or mental disabilities. Better will not discriminate against any qualified individual who is capable of performing the essential functions of the job with or without reasonable accommodation.

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