IT Desktop Specialist - Chicago, United States - TekwissenGroup

TekwissenGroup
TekwissenGroup
Verified Company
Chicago, United States

1 month ago

Mark Lane

Posted by:

Mark Lane

beBee recruiter
Description

As a Field Engineer 2, your primary responsibility will be installing, diagnosing, servicing maintaining High-end Client proprietary products as well as other computer-related products such as desktop and laptop computers, printers, standard software, high-end servers, networking devices, and large-scale payment products.


  • When in support of ITO engagements, you will be recognized as desk side support specialist.
  • You may be directed by Help Desk, Service Desk, or script using standard methods, techniques, and tools.
  • You will handle more complex products, problems, and/or projects and may provide technical guidance to lowerlevel engineers.
  • You may function as a team or onsite leader as necessary.
  • You will provide technical support to customers in solving technical problems that occur during the installation or operation of company supported products.

Responsibilities:


  • May function as team or site leader providing direction to other technicians
  • Performs server and storage break and fix.
  • Provides support for Enterprise products, such as Dell ESFDesk side support specialist
  • Provides support for enterprise storage products
  • Supports Networking products including Cisco certification requirements
  • Provides support for Payment systems products and Client coreCMOS products
  • May have project management responsibilities for smaller projects
  • Possesses other, high skilled, specialized technical skills.
  • Provides support for software, hardware and networking support for desktops, laptops and servers
  • Provides maintenance and support on legacy products
  • Installs and maintains PCs and associated software, networks, servers and peripherals
  • Performs installs, moves, adds and changes as required
  • Provides followup on problems or escalation.
  • Maintains a high degree of professionalism in actions, demeanor and dress.
  • Ensures customer satisfaction throughout the service delivery transaction
  • Ensures client specific Service Level Agreements are met and incident and request tickets
- are updated accordingly within the ticketing system


TECHNICAL SKILLS
Must Have

  • Break fix repair of Industry standard enterprise level servers
  • Deskside Support
  • Desktop/Laptop Repair
- installing


TekWissen Group is an equal opportunity employer supporting workforce diversity.

Job Types:
Full-time, Contract


Pay:
$ $25.00 per hour


Ability to Relocate:

  • Chicago, IL 60607: Relocate before starting work (required)

Work Location:
In person
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