Customer Service Rep - Howell, United States - Randstad

Randstad Howell, United States

2 weeks ago

Description

Job Description

Randstad in partnership with The Hanover Insurance Group is actively seeking Claims Service Representatives to join their Claims Customer Service Center on a temp to perm basis, at their office in Howell, MI. The Hanover Insurance Group is an industry leading property and casualty insurance company with over 160 years of rich history and tradition. Recognized as One of America's Top Employers (Forbes) and A Best Places to Work (Business Insurance) The Hanover offers a collaborative, inclusive environment committed to each employee's development and growth.It's not just a job, it's a career, and we are here to support you every step of the way.As a Claims Service Representative, you will play a vital role in The Hanover's success by helping our customers when they are in need. You will be the first point of contact a customer has when they experience an unexpected loss to their vehicle, home or business. In that critical moment, you represent The Hanover brand in your ability to respond with empathy so our customers can get back on the road, back in their home and/or back in business as easily as possible. Guided by your manager, you will provide general assistance to agents, insureds, and claimants, matching their needs with our services using provided scripts to assist you in serving our customers.

salary: $ $20 per hour
shift: First
work hours: 9:30 AM - 6 PM
education: Associate

Responsibilities

• Respond to electronically and phone summited claim losses and first notice of loss calls from claimants, insureds and other parties

• Respond to calls on established claims in a polite, professional and empathetic manner and determine appropriate course of action

• Perform rental reservation, appraisal assignments, Express Claim shops, Towing and water mitigation activities

• Utilize established scripts, transcribes personal or commercial loss damage, or injury information into the company's network generating an electronic claim file

• Applies basic communication skills to interpret caller's inquiries and offers available options

• Utilizes established workflows to initiate claim activities as required

• Recognizes coverages, claim processing requirements and related claims systems

• Learns to identify claims and takes appropriate actions

• Contacts vendor to establish language services for language interpretation and translation

Skills

Customer Service
Phones
Call Center
Office Support
Problem Solving
Follow-up
Active Listening
Telephone Etiquette
Adapting to Change
CRM
Typing Skills
Basic Software Skills
Basic Computer Skills
Claims
Call Center Support

Years of experience: 1 year
Experience level: Entry Level

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).

Applications accepted on ongoing basis until filled.

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