- Excellent medical, dental and vision coverage effective on your very first day
- 2:1 Match on retirement savings
- Build the information base needed to effectively and accurately assist in the processing of any referral for a home care nutrition patient.
- Determine the supplies and shipping quantities to be sent based upon the ordered nutrition regimen, feeding access, length of therapy, patient convenience, and delivery schedule.
- Collect and organize information for home care patients nutrition plan of care.
- Communicate elements of the home care plan to the patient, patient's caregivers, and other health professionals involved in the patient's care in a systematic, logical way under the direction of the RD.
- Assist in implementing the nutrition care plan for a home care patient according to established policies and procedures and schedule RD monitoring functions according to the care plan established for the patient.
- Ensure continuity of care to and from the home and other patient-care settings using a systematic procedure to communicate pertinent patient information to and from the home and other patient care settings.
- Maintain accurate, up-to-date order records and other documentation as specified by UMHC Home Care policy and procedure and as directed by the HomeMed RD.
- Participate in the established process for documenting patient interactions in the home care record.
- Assist in the resolution of problems and complaints presented by patients, clinicians, and physicians.
- Communicate concise, applicable, and timely responses to requests for nutrition information from health care providers and home care patients.
- Comply with data entry expectations for: Event Tracking, Compliance Violations, RiskPro reporting, and other
- High school diploma, GED, or equivalence
- Proficient in the English language
- Excellent communication (written, verbal) and customer service skills.
- Computer experience with demonstrated proficiency operating in an electronic environment
- Works under direct supervision and follows standard procedures to accomplish assigned tasks.
- 0-2 years experience
- Works under minimal supervision. May adapt procedures, processes, and techniques to meet the more complex requirements of the position.
- 2-5 years experience
- Works under minimal supervision. Possesses and applies a broad knowledge of principles, practices, and procedures within the enteral field to the completion of difficult assignments. Can prepare supply education and training materials for patients/caregivers under the direction of the HomeMed RD; coordinate and schedule education and training appointments between the HomeMed RD and the patient/caregiver prior to discharge. Works under minimal supervision. May adapt procedures, processes, and techniques to meet the more complex requirements of the position.
- 5-8 years experience
- Previous experience with enteral services
- Previous experience in customer service
-
Customer Service Rep Senior
4 weeks ago
University of Michigan Ann Arbor, United StatesSummary · Under the direct supervision of a Registered Dietitian (RD), this position is responsible for coordination of home nutritional therapy regimens. Ensures that customers receive the best service possible through processing orders, preparing general correspondence, and co ...
-
Senior Rep, Customer Service
3 weeks ago
APL Logistics Farmington, United StatesJob Description Senior Rep, Customer Service (TMS) (1st Shift) - Farmington Hill MI M ) **Description** · This position is the Ford operations coordinator for our customer Ford Motor Company and exists for the purpose of 1) being the senior operations coordinator with higher ski ...
-
Sr Bill Clk/Pat Acct Rep Hlth
1 day ago
University of Michigan Ann Arbor, United StatesSr Bill Clk/Pat Acct Rep Hlth · Apply Now · Summary · Why Join the Revenue Cycle Department, Billing & Third Party Collections Team? · We are seeking a Senior Billing Clerk/Patient Account Representative to join our dedicated team of revenue cycle professionals for our Hospital B ...
-
Call Center Representative Senior
1 week ago
University Of Michigan Ann Arbor, United StatesHow to Apply · A cover letter is required for consideration for this position and should be attached as the first page of your resume. The cover letter should address your specific interest in the position and outline skills and experience that directly relate to this position. · ...
-
Senior Labor Relations Specialist
1 week ago
University of Michigan Ann Arbor, United StatesSenior Labor Relations Specialist · Apply Now · **Summary** · Responsible for the implementation of a positive and effective health system-wide labor relations program, which promotes long and short-term labor relations strategies under general direction. Administers and interpre ...
-
Senior Property Claims Representative
2 days ago
Michigan Farm Bureau Wixom, United States· Senior Property Claims Representative · US-MI-Wixom · Job ID: · Type: Regular Full-Time · # of Openings: 1 · Category: Claims · Claim Property 4 Region · Overview · Senior Property Claims Representative Objective · To assure the consistent application of company procedures an ...
-
Home Health Aide
3 weeks ago
Amada Senior Care Farmington, United StatesCompany Description · Amada Senior Care gives pharma and medical device sales reps the opportunity to start their own senior care business and positively impact their communities. With over 160+ locations, Amada is a growing company that offers full support to franchisees. As an ...
-
Senior Manager, Paid Search
3 weeks ago
Carat Southfield, United States Full timeJob Description · Reporting to the Director, the Senior Manager, Paid Search is the daily lead and implements strategy, performance of all accounts against Goals, adherence to deadlines and development of the account team. · You Will: · Be the main POC for Clients · Develop strat ...
-
Territory Regional Sales Manager
1 week ago
Alta Equipment Group Inc. Livonia, United StatesCome work for the largest equipment dealer in North America Are you a hardworking individual that thrives in a fast-paced environment and looking to take your career to the next level? If so, then come join our award winning team · We provide our employees with the following tool ...
-
Territory Manager
1 week ago
Priority1 Southfield, United StatesPriority1 strives to go beyond simply offering jobs. We foster careers by creating a great working environment for our team members. We hire talented individuals who will provide the best support and can quickly adapt to the rapidly changing world of logistics. These talented men ...
-
HR Rep I
2 weeks ago
Trinity Health Livonia, United StatesEmployment Type: · Full timeShift: · Day Shift · Description: · REMOTE: Position allows for work from home/remote opportunity. · Position works the 9:30am to 6pm shift Monday-Friday EST · Hourly pay range: $ $27.70 · Serves as the first point of customer contact in the HR ...
-
HR Rep I
3 weeks ago
Trinity Health Livonia, United StatesEmployment Type: · Full timeShift: · Day Shift · Description: · POSITION PURPOSE · Provides compliant, timely, and accurate retrieval of all types of employee data change requests in a multi-state, union and non-union enterprise. Provides centralized data support of confiden ...
-
Regional Sr. Director, HR Manufacturing
10 hours ago
Ford Motor Company Dearborn, United StatesLocation field must contain 'city, state' or a zip code to perform a radius search (e.g., · Denver, CO · or · City and state must be separated by a comma followed by a space (e.g., · Houston, TX ) · We are the movers of the world and the makers of the future. We get up every ...
-
Customer Service Rep I
3 weeks ago
Blue Cross Blue Shield of Michigan Southfield, United StatesCustomer Service Rep I Full-time Shift: 8:00 am to 5:30 pm (Shift bidding process based on seniority) Southfield, MI Assessment required - Customer Service Rep Analyzes, evaluates, resolves and primarily responds to low complexity level membership issues under various product lin ...
-
Customer Service Rep I
3 weeks ago
Blue Cross Blue Shield of Michigan Southfield, United StatesJob Description · Customer Service Rep I · Full-time · Shift: 8:00 am to 5:30 pm · (Shift bidding process based on seniority) · Southfield, MI · Assessment required - Customer Service Rep · Analyzes, evaluates, resolves and primarily responds to low complexity level membersh ...
-
Senior Business Development Representative
3 weeks ago
Valhalla Logistics LLC _ DBA Unishippers Garden City, United StatesPosition · As Senior Business Development Rep at Valhalla Logistics, you will focus on lead generation and appointment setting within the small-to-medium-sized business (SMB) segment. You will consult and educate on shipping solutions while providing unmatched levels of service a ...
-
Territory Manager
3 weeks ago
Priority1 Southfield, United StatesPriority1 strives to go beyond simply offering jobs. We foster careers by creating a great working environment for our team members. We hire talented individuals who will provide the best support and can quickly adapt to the rapidly changing world of logistics. These talented men ...
-
Business Development Manager
1 week ago
Teradyne Novi, United StatesThe Company:Do you want to be a part of the world of collaborative robots? Are you an energetic top-of-the-class sales manager who thrives in challenging and dynamic environments? Then join us on our exciting journey, where your contribution will help shape the future of industry ...
-
Senior Business Development Representative
3 weeks ago
Valhalla Logistics LLC _ DBA Unishippers Garden City, United StatesPosition · As Senior Business Development Rep at Valhalla Logistics, you will focus on lead generation and appointment setting within the small-to-medium-sized business (SMB) segment. You will consult and educate on shipping solutions while providing unmatched levels of service ...
-
Business Development Manager
1 week ago
Teradyne Novi, United StatesThe Company: · Do you want to be a part of the world of collaborative robots? Are you an energetic top-of-the-class sales manager who thrives in challenging and dynamic environments? Then join us on our exciting journey, where your contribution will help shape the future of indu ...
Customer Service Rep Senior - Ann Arbor, United States - University of Michigan
Description
Summary
Please double check you have the right level of experience and qualifications by reading the full overview of this opportunity below.
Under the direct supervision of a Registered Dietitian (RD), this position is responsible for coordination of home nutritional therapy regimens. Ensures that customers receive the best service possible through processing orders, preparing general correspondence, and coordinating with other functions as required. Acts as a customer contact regarding pricing, scheduling, and shipping. Resolves routine questions and problems. These activities will encompass patient populations across the age spectrum in the home and discharge transition settings. Additionally, individuals in this position will triage home nutrition therapy problems for RD review and evaluation.
Mission StatementMichigan Medicine improves the health of patients, populations and communities through excellence in education, patient care, community service, research and technology development, and through leadership activities in Michigan, nationally and internationally. Our mission is guided by our Strategic Principles and has three critical components; patient care, education and research that together enhance our contribution to society.
Why Join Michigan Medicine?Michigan Medicine is one of the largest health care complexes in the world and has been the site of many groundbreaking medical and technological advancements since the opening of the U-M Medical School in 1850. Michigan Medicine is comprised of over 30,000 employees and our vision is to attract, inspire, and develop outstanding people in medicine, sciences, and healthcare to become one of the world?s most distinguished academic health systems. In some way, great or small, every person here helps to advance this world-class institution. Work at Michigan Medicine and become a victor for the greater good.
What Benefits can you Look Forward to?
Enteral Customer Service Representative Associate
Enteral Customer Service Representative Intermediate
Enteral Customer Service Representative Senior
Physical Demands:
The employee will be able to perform the assigned duties and responsibilities with or without reasonable accommodations.
Full time. Days only with rotating shift between 7am & 7pm, required participation in weekend and holiday rotation
Work LocationsThis position is located at 2850 S. Industrial Hwy, Ann Arbor, MI.
Underfill StatementThis position may be underfilled at a lower classification depending on the qualifications of the selected candidate.
Background ScreeningMichigan Medicine conducts background screening and pre-employment drug testing on job candidates upon acceptance of a contingent job offer and may use a third party administrator to conduct background screenings. Background screenings are performed in compliance with the Fair Credit Report Act. Pre-employment drug testing applies to all selected candidates, including new or additional faculty and staff appointments, as well as transfers from other U-M campuses.
Application DeadlineJob openings are posted for a minimum of seven calendar days. The review and selection process may begin as early as the eighth day after posting. This opening may be removed from posting boards and filled anytime after the minimum posting period has ended.
U-M EEO/AA StatementThe University of Michigan is an equal opportunity/affirmative action employer.
PDN-9ba937b2-57db-45ee-92e2-d95882b1e9c2