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Coppell

    End User Support Engineer - Coppell, United States - SNI Technology

    SNI Technology
    SNI Technology Coppell, United States

    3 weeks ago

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    Description

    End User Support Engineer
    Coppell, Texas

    SNI Technology is seeking skilled End User Support Engineers to join our team in Coppell, Texas. This position is contract to hire.

    Responsibilities:

    • Delivering white glove customer service, ensuring user IT needs are met efficiently and effectively.
    • Utilizing ServiceNow for IT ticketing and issue resolution.
    • Managing and troubleshooting Microsoft 365 applications, including Outlook, Teams, and SharePoint.
    • Configuring and managing devices using Microsoft Intune, ensuring compliance and security.
    • Administering Active Directory and performing Admin Center tasks as required.
    • Deploying new machines and hardware peripherals, ensuring proper setup and functionality.
    • Setting up and configuring desks for new employees, including equipment setup and connectivity.
    • Shipping equipment to various locations as needed, ensuring timely delivery and tracking.
    • Reporting to a remote Help Desk manager on a daily basis.

    Requirements:

    • Bachelors degree from a four-year college or university; or one-to-two years related experience and/or training; or equivalent combination of education and experience.
    • 2+ years in an IT Support position.
    • Experience using ServiceNow for ticket management and resolution.
    • Strong knowledge of Microsoft 365 applications and services, including cloud-based services.
    • Familiarity with Microsoft Intune for device management, including policies and configurations.
    • Experience with Active Directory administration, user management, and group policies.
    • Ability to deploy hardware and set up desks efficiently, ensuring optimal functionality.
    • Excellent communication skills and the ability to work autonomously.

    Schedule: Monday - Friday, 9am - 6pm

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