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Automotive Service Advisor
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Automotive Service Advisor - Tampa, United States - Kuhnvw
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Description
Automotive Service AdvisorKuhn VolkswagenBusiness is BOOMING at Kuhn Volkswagen Located in the heart of South Tampa, Kuhn VWis one of America's most progressive family owned and operated automotive companies proudly serving Tampa Bay Kuhn Volkswagenhas been a staple in the Tampa Bay area for well over 20 years.
#1 volume Volkswagen store in Central Florida
and are tracking in the
TOP 10
VW
stores
Nationally We are fast paced and believein promoting from within and growing our people Weoffer a very competitive compensation plan (see below)
Benefits:
Competitive Compensation
Signing bonuses for select hires
Paid Vacation
Employee Purchases and Service Discounts
Full benefits options including Medical, Dental, Vision, Life, Disability, and Accident Insurance
401(k) Retirement Saving
Career advancement opportunities
Responsibilities
Oversee service orders and flow of Drive Lane. Ensure that customers receive prompt, courteous, and effective service.
Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer.
Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled.
Distribute work between technicians efficiently.
Answer technical questions about vehicle problems, warranties, services, and repairs.
Maintain Customer Success Index at or above company standards.
Assist in diagnosing vehicle problems; order parts and tools as necessary.
Oversee administration of warranty claims as well as training and supervising of service department.
Reinforces company policies and adheres to company standards.
Encourages compliance with applicable laws and regulations.
Maintain good working relationship with factory(s) and foster positive employee relations.
QualificationsOrganized and friendly personality
Demonstrated ability to manage others
Time management skills
Fantastic communication skills with your customers
Professional, well-groomed personal appearance
Consistent record of service and sales success
Strong record of positive customer satisfaction results
Team oriented and self-motivated
Able to work with little supervision
Clean driving record and valid driver's license
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.