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DeSoto

    Director of Field Services - Desoto, United States - Allied Stone, Inc.

    Allied Stone, Inc.
    Allied Stone, Inc. Desoto, United States

    3 days ago

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    Description

    SUMMARY OF POSITION AND RESPONSIBILITY:
    Allied Interior Solutions is seeking a people-focused, execution-oriented Director of

    Installation / Field Services. The Director's main priorities will be to standardize field

    operations, collaborate with stakeholders to align and provide clear strategic priorities, and

    lead the implementation of a new customer service platform. They will be an engaged leader

    and a change champion, with the ability to influence, negotiate, and provide solutions to our

    customers


    Essential Functions:

    Leadership:

    • Lead the Installation / Field Services department for Allied Interior Solutions.
    • Employee development, including coaching, mentoring, and finding opportunities for
    improvement, at both the individual contributor and manager levels


    • Inspire exemplary followership via action and integrity; build a winning team culture focused
    in continuous improvement


    • Consistently work to build an effective team via detailed employee development plans and
    by supporting the recruitment of top talent


    • Foster a culture of "Extreme Ownership" and accountability, ensuring associates understand
    their objectives and are provided with the tools and guidance needed to succeed


    • Motivate employees and drive cohesive cross-functional work atmosphere with a positive
    attitude


    • Provide leadership and support to resolve high-pressure customer service issues, including
    product performance issues


    Operations:

    • Employ a data driven approach to problem solving, ensuring strategic decision-making
    utilizing reporting and analytics tools


    • Develop and implement effective KPI's to measure and improve accountability; provide
    clarity regarding inefficiencies, and drive the overall performance of the department


    • Manage items with significant impact to top line revenue and cost reduction; provide robust
    support for overall business growth


    • Act as a clear advocate for the customer and as a steward for the company, following up to
    ensure expectations of internal and external customers are exceeded


    • Identify systemic business issues and leverage team expertise and problem-solving tools to
    identify root-causes; effectively manage and implement countermeasures to drive a

    sustainable business advantage


    • Ensure all processes are documented and improved
    • Develop and drive accountability around daily management and monthly KPIs
    Reasonable accommodation may be made to enable individuals with disabilities to perform these essential functions.


    QUALIFICATIONS (EDUCATION, CERTIFICATIONS AND/OR TRAINING):

    Preferred Education:
    Bachelor's or advanced degree in a relevant field


    Required Experience:
    5+ years of prior leadership experience required, specifically in field service management,

    technical management, multi-location management role that requires customer interaction

    3+ years of cabinetry experience required


    Preferred Experience:
    Prior experience interacting with builders and subcontractors strongly preferred
    Demonstrated experience challenging the status quo, driving change, and presenting a clear vision of the future state

    ESSENTIAL SKILLS, KNOWLEDGE, ABILITY AND MENTAL REQUIREMENTS:
    Strong understanding of the impact of customer perception on current and future business
    Able and willing to travel to our field locations throughout the United States


    Work Environment:
    This position will be performed in both an office environment, as well as on active job sites.


    Physical Demands:


    This position will involve walking, standing, and navigating construction sites, as well as lifting items weighing up to 50 lbs.


    Travel Required:
    This position will require travel to job sites across the Dallas-fort Worth metro area, as well as to our other office locations in Texas (Austin, Houston, Lubbock, and DeSoto) and Oklahoma (Durant)


    About Allied Stone:


    A trusted industry leader with over 20 years of experience, Allied Stone provides our clients with high-quality stone fabrication, delivered with exceptional customer service.

    Along the way we have fostered long-lasting partnerships with major suppliers to ensure that we can provide consistent quality at competitive prices.

    With a team of trendsetting designers, skilled craftsmen, and cutting-edge technology we create a seamless client experience that results in unrivaled finished spaces.

    Allied Stone Offers
    Competitive salaries and comprehensive benefits
    On-going learning opportunities within a diverse, inclusive, and rewarding work environment
    Allied Stone is an Equal Employment Opportunity Employer


    Affirmative Action/EEO Statement:
    Allied Stone Inc.

    is committed to providing equal employment opportunities for all individuals without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other characteristic protected by applicable law.

    We embrace diversity and encourage a work environment where differences are respected and valued.


    Other Duties:


    Please note that this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities required of the employee for this job.

    Duties, responsibilities, and activities may change at any time with or without notice.
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