Community Manager - Chicago, United States - Avanath

Avanath

Verified Company

Chicago, United States

2 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

Overview

Avanath is proud to be named one of the top property management companies to provide affordable housing for the work force.

Cultivating_ the American Dream _is the purpose that binds the Avanath team. At Avanath, every day is an opportunity to make a difference in someone's life.

Whether it is helping residents call one of our communities' home, providing excellence in customer service, or championing our workforce, we are committed to creating an unforgettable experience as a great place to live, work and be.

The Role:

This role oversees the community in an efficient and profitable manner through fostering an environment of satisfaction and well-being by residents and associates, consistent with the goals and objectives of the company and community owners.

_ The incumbent in this role must possess a high degree of professionalism and positive engagement for our residents and the workforce._
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An Aptitude for Connecting - Must possess a
strong sense for creating a sense of community, as well as the drive to go the extra mile to create a positive experience for all residents and staff. Your success and purpose are driven by the relationships that you build within your communities including vendor partners, regulatory and social services partnerships. This Includes adopting a collaborative approach to create consistent favorable circumstances that foster success and effectiveness for the Organization and the communities.
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An Authentic Attitude - Consistently demonstrate an open and professional attitude and approach when accessing and resolving resident and staff concerns. This Includes, but Is not limited to, seeking resources throughout the organization via the organizations' support services and senior leadership.
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An Approach that is positive and Professional

Consistently demonstrate an approach of active listening and understand that your participation and support are integral to the success of Avanath, ensuring that each resident and staff feel seen, heard and valued as you and the staff work to resolve challenges.

Qualifications

57 years of experience in the property management industry
2+ years of experience as a community/property manager
Demonstrated ability to diffuse and respond to resident concerns, avoiding escalation.
Proven effective and efficient leadership experience.
Knowledge of LIHTC and Tax Credit qualifications required.
Strong interpersonal, verbal and written communication skills
Capacity to interact effectively with senior executives.
Ability to work well under time and other constraints.
Professional presentation and appearance

Key Accountabilities
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Resident Relations + Customer Service

Ensure a positive experience for the entire resident lifecycle from movein to moveout.
Implement system for providing all necessary services to residents, including the immediate acknowledgement and prompt action to correct complaints.
Serve as advocate for residents by effectively communicating concerns to senior leadership.
Function as a resource center for residents on all things that affect and may disturb their communityliving experience.
Responsible for all resident events and retention programs
Refer residents as necessary to appropriate services and agencies that offer assistance.
Maintain a secure confidential file for each resident.

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Fiduciary

At all times, must understand the current financial health of assigned community by regularly reviewing community budget comparison.
Produce financial growth or gains for the community through marketing and leasing new and turnover residential units, as well as additional lines of revenue.
Manage and execute all budgets, rent rolls, projections and occupancy goals.
Implement a system to achieve 0% rent delinquency.
Prepare and produce monthly reports and financials in an accurate and timely fashion.
With Regional Manager, prepare Property Annual Operating Budget
Prepare and submit subsidy vouchers (_when applicable)_
Oversee large capital projects and communicate between multiple departments _(when applicable)_

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Staff Leadership

Challenge all team members to achieve higher levels of performance by establishing and communicating immediate and longterm goals.
Coordinate and oversee onsite operations including budget implementation, compliance matters, vendor relationships, contractor workmanship, rent collections, accounts payable, etc. to ensure smooth operations of the property.
Promote highperforming team execution through regular feedback, training and development.
Empower collaboration and inclusivity, building trust and transparency.
Demonstrate effective communication skills and help ensure active communication with residents, community, agencies, owners and team members.
Regularly assess employee performance through onthespot feedback and the performance review process
Recognize team members when performa