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Customer Advisor/ Service Consultant
1 week ago
CarMax, Inc. Huntsville, United States7211 - Huntsville University Dr NW, Huntsville, Alabama, 35806 · CarMax, the way your career should be · General Summary: · Under general supervision, deliver exceptional customer service by acting as a liaison between the customer and retail technician (Traditional), or mechanic ...
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Customer Advisor/ Service Consultant
3 weeks ago
CarMax Huntsville, United States Full time7211 - Huntsville University Dr NW, Huntsville, Alabama, 35806CarMax, the way your career should be General Summary: · Under general supervision, deliver exceptional customer service by acting as a liaison between the customer and retail technician (Traditional), or mechanical ...
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Customer Advisor/ Service Consultant
2 days ago
CarMax Huntsville, United States7211 - Huntsville University Dr NW, Huntsville, Alabama, 35806 · CarMax, the way your career should be · General Summary: · Under general supervision, deliver exceptional customer service by acting as a liaison between the customer and retail technician (Traditional), or mechan ...
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Certified Dietary Manager
2 weeks ago
American Medical Associates Huntsville, United States**Certified Dietary Manager** · **_ *Salary: $40K-$65K per year (depending on experience)*_** · **Responsibilities and duties**: · - Dietary Manager runs the day-to-day operations. Management of food service employees is a key responsibility · - scheduling, payroll, hiring, emplo ...
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Apartment Leasing Consultant
2 weeks ago
The Preiss Company Huntsville, United States Part time**Company Information**: The Preiss Company is a leader in the ownership and management of multifamily and student housing communities nationwide. With a vast and varied national portfolio, we pride ourselves on providing an unparalleled living experience and a best-in-class inve ...
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Case Manager, Ltss Rn
3 weeks ago
Molina Healthcare Huntsville, United StatesJob Summary · Molina Healthcare Services (HCS) works with members, providers and multidisciplinary team members to assess, facilitate, plan and coordinate an integrated delivery of care across the continuum, including behavioral health and long-term care, for members with high ne ...
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Branch Manager
3 weeks ago
Heights Finance Corporation Huntsville, United StatesOverview: · We service our communities by offering personal installment loans designed to help our customers get the money they need when they need it. The Branch Manager leads the local branch and has authority for managing all day-to-day functions including profit & loss respon ...
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Team assistant
3 weeks ago
Skyline Enterprises Huntsville, United StatesRödl & Partner offers a wide range of sophisticated services in the areas of legal advice, tax consulting, BPO, business and IT consulting, and auditing. In order to achieve the best possible results for our clients, our colleagues work closely together in interdisciplinary teams ...
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Nexus Innovations Huntsville, United StatesThere are many reasons to collaborate with European Medical Consulting Adam in Huntsville. In the following section, you will see how you can benefit from our free services and save valuable time: * You will receive assistance with finding childcare and enrolling your children in ...
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Senior Physician
3 weeks ago
NebulaTech Huntsville, United StatesThere are many reasons to collaborate with European Medical Consulting Adam in Huntsville. In the following section, you will see how you can benefit from our free services and save valuable time: * You will be relieved by our relocation service * You will benefit from our 20 yea ...
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Ltd. Senior Physician
3 weeks ago
Omega Ventures Huntsville, United StatesThere are many reasons to collaborate with European Medical Consulting Adam in Huntsville. In the following section, you will see how you can benefit from our free services and save valuable time: · You will learn about exclusive and unpublished job opportunities · You will be su ...
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Administrative employee
3 weeks ago
NovaTech Solutions Huntsville, United StatesAdministrative employee (m/f/d) in the Department of Economic Youth Welfare at the Youth Welfare Office in Huntsville. Are you looking for a new professional challenge and at the same time want a secure job with a family-friendly personnel policy? Then you've come to the right pl ...
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Chief Physician
3 weeks ago
Infinity Ventures Huntsville, United StatesOn behalf of our client, a renowned rehabilitation clinic in the Neubrandenburg area with approximately [insert number] beds, we are currently seeking a Chief Physician (m/f/d) for Psychiatry and Psychosomatics | Rehabilitation as part of our personnel consulting services. · The ...
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Senior Pega Consultant
3 weeks ago
Stellar Enterprises Huntsville, United StatesAs a Pega Consultant in Huntsville, you can expect to join a Center of Excellence where you can contribute your expertise and collaborate with an innovative team. Exciting digitalization projects await you with our clients, as part of a highly motivated and innovative team. We ar ...
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Development Engineer
2 days ago
Stellar Ventures Huntsville, United StatesYour contribution to our joint success in Huntsville · You lead development projects for the new and further development of plant components · You create specifications and requirements documents · You conduct tests on technical systems and at customer sites · You are responsible ...
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Training to become a merchant
3 weeks ago
Horizon Ventures Huntsville, United StatesThe CHEFS CULINAR Software and Consulting GmbH & Co. KG has been part of the CHEFS CULINAR group since its founding in 1996. Our IT kitchen management system is tailored to the needs of our customers and offers practical solutions for large kitchens in hospitals, nursing homes, c ...
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Service Assistant
1 day ago
Pmg Auto Sales Huntsville, United StatesHuntsville Toyota is looking for self-motivated individuals who would like to start as a Service Assistant. Service Assistants welcome all customers as they arrive in a warm and helpful manner. This position confirms appointment details and notifies the appropriate consultant of ...
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Occupational Medicine Job Near Huntsville, AL
2 weeks ago
Atlantic MEDsearch Huntsville, United StatesDue to increasing demands, well-established group seeks either an Occupational Medicine or an IM physician. Work schedule consists of M-F from 8am-5pm w/no call & no weekends. Knowledge or interest in DOT is preferred. Duties involve overseeing patient's diagnosis, treatment & pr ...
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Staffing Coordinator
4 days ago
Huntsville Memorial Hospital Huntsville, United States**POSITION PURPOSE** · Under general supervision of the Director, the Staffing Coordinator assumes responsibility for staffing all assigned departments, including contract or agency personnel. Assists service-line directors in one or more patient care areas by providing varied ad ...
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Senior physician
3 weeks ago
NovaTech Solutions Lincoln Village, United StatesThere are many reasons to collaborate with European Medical Consulting Adam in Lincoln Village. In the following section, you will see how you can benefit from our free services and save valuable time: * You will receive assistance with finding a daycare and enrolling your childr ...
Customer Advisor/ Service Consultant - Huntsville, United States - CarMax
Description
7211 - Huntsville University Dr NW, Huntsville, Alabama, 35806
CarMax, the way your career should be
**General Summary:**
Under general supervision, deliver exceptional customer service by acting as a liaison between the customer and retail technician (Traditional), or mechanical associate (Flow) on the phone before, during, and after the service/repair processes.
**Principle Duties and Responsibilities:**
? Meet and greet all service customers in a friendly manner conveying exceptional customer service skills and empathy throughout the entire customer interaction.
? Assist Service/Customer Operators with incoming service calls when needed.
? Accurately interview and document customer concerns.
? Establish specific call time with each customer to update them on the status of their vehicle and consistently meet those call time commitments, (This may require multiple calls to the same customer each day).
? Create repair orders, and route work to technicians or mechanical associates.
? Obtain accurate estimates and approvals for Extended Service Policy (ESP) claims.
? Consult with customers regarding needed repairs.
? Review repair orders for work performed and accuracy of all labor, parts and sublet documentation for billing. .
? Close and invoice repair orders.
? Clearly explain and communicate all recommendations/repairs/service/maintenance performed to ensure customer understanding.
? Collects service payments and manages cash including receiving and counting money.
? Balance a busy workload and properly dispatch work to the appropriate technician/mechanical associate. ? Ensure all customer concerns are addressed and resolved in a timely manner.
**Job Specifications:**
Work requires ability to:
? Demonstrate exceptional interpersonal, communication, and customer service skills.
? Demonstrate exceptional telephone etiquette and active listening skills.
? Provide exceptional customer service at all times by consistently executing the Retail Service Standardized Work and Voice of Customer (VoC) processes.
? Meet or exceed CarMax guidelines for customer satisfaction.
? Read, interpret and transcribe data in order to maintain accurate records.
? Intermediate computer skills, including spreadsheet knowledge.
? Successfully work with associates in other departments within the store.
? Perform multiple duties in a high-energy, fast-paced working environment.
? Demonstrate above average communication skills with the ability to speak and listen effectively when dealing with customers/associates, both in person and over the phone.
? Stay current in CarMax provided training in all areas of the Service process.
**Working Conditions:**
? Combination of both office and outdoor environment; may include working at times in noisy and/or inclement weather conditions.
? Requires walking or standing for extended periods of time.
? Flexible work hours with shifts that may include nights, weekends, holiday, and 12-hour days.
? Follow all CarMax, O.S.H.A., and EPA standards including the use of Personal Protective Equipment, and proper waste disposal in required areas.
? Adhere to all CarMax policies including, but not limited to: Code of Business Conduct, Attendance, Asset Protection, Integrity, Proper Recording of Time, Environmental Health and Safety, and Standards of Professional Appearance policies
**About CarMax**
CarMax disrupted the auto industry by delivering the honest, transparent and high-integrity experience customers want and deserve. This innovative thinking around the way cars are bought and sold has helped us become the nations largest retailer of used cars, with over 200 locations nationwide.
Our amazing team of more than 25,000 associates work together to deliver iconic customer experiences. Along the way, we help every associate grow their career and achieve their best, at work and in their community. We are recognized for our commitment to training and diversity and are one of the FORTUNE 100 Best Companies to Work For.
CarMax is an equal opportunity employer, and all qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, protected veteran status, disability status, or any other characteristic protected by law.
Upon an applicant's request, CarMax will consider reasonable accommodation to complete the CarMax Job Application.
Customer Advisor/ Service Consultant professionals in Huntsville
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Caroline Thomas
Management | Marketing