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Customer Advisor/ Service Consultant
1 week ago
CarMax Huntsville, United States Full time7211 - Huntsville University Dr NW, Huntsville, Alabama, 35806CarMax, the way your career should be General Summary: · Under general supervision, deliver exceptional customer service by acting as a liaison between the customer and retail technician (Traditional), or mechanical ...
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Customer Advisor/ Service Consultant
1 week ago
CarMax Huntsville, United States7211 - Huntsville University Dr NW, Huntsville, Alabama, 35806 · CarMax, the way your career should be · **General Summary:** · Under general supervision, deliver exceptional customer service by acting as a liaison between the customer and retail technician (Traditional), or m ...
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The Preiss Company Huntsville, United States Part time**Company Information**: The Preiss Company is a leader in the ownership and management of multifamily and student housing communities nationwide. With a vast and varied national portfolio, we pride ourselves on providing an unparalleled living experience and a best-in-class inve ...
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Case Manager, Ltss Rn
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Branch Manager
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Team assistant
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Skyline Enterprises Huntsville, United StatesRödl & Partner offers a wide range of sophisticated services in the areas of legal advice, tax consulting, BPO, business and IT consulting, and auditing. In order to achieve the best possible results for our clients, our colleagues work closely together in interdisciplinary teams ...
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Senior Physician
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Ltd. Senior Physician
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Development Engineer
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Training to become a merchant
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Occupational Medicine Job Near Huntsville, AL
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beBee Handyman Fayetteville, TN, United States FreelanceI am in need of a Nutritionist service in Fayetteville, TN with the following characteristics:What is the age of the patient? · Between 51 and 60 years old · On average, how many homemade meals do you eat per week? · The majority of my meals are homemade · What is the main goal i ...
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beBee Handyman Ardmore, TN, United States FreelanceI am in need of a Nutritionist service with the following characteristics in Ardmore, TN:What is the age of the patient? · Between 23 and 30 years old · On average, how many homemade meals do you eat per week? · Some (3-7 meals per week) · What is the main goal in seeking a nutri ...
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Senior physician
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Customer Advisor/ Service Consultant - Huntsville, United States - CarMax, Inc.
Description
721- Huntsville University Dr NW, Huntsville, Alabama, 35806CarMax, the way your career should be
General Summary:
Under general supervision, deliver exceptional customer service by acting as a liaison between the customer and retail technician (Traditional), or mechanical associate (Flow) on the phone before, during, and after the service/repair processes.
Principle Duties and Responsibilities:
Meet and greet all service customers in a friendly manner conveying exceptional customer service skills and empathy throughout the entire customer interaction.
Accurately interview and document customer concerns.
Establish specific call time with each customer to update them on the status of their vehicle and consistently meet those call time commitments, (This may require multiple calls to the same customer each day).
Obtain accurate estimates and approvals for Extended Service Policy (ESP) claims.
Consult with customers regarding needed repairs.
Review repair orders for work performed and accuracy of all labor, parts and sublet documentation for billing. .
Close and invoice repair orders.
Clearly explain and communicate all recommendations/repairs/service/maintenance performed to ensure customer understanding.
Collects service payments and manages cash including receiving and counting money.
Balance a busy workload and properly dispatch work to the appropriate technician/mechanical associate. Ensure all customer concerns are addressed and resolved in a timely manner.
Job Specifications:
Work requires ability to:
Demonstrate exceptional interpersonal, communication, and customer service skills.
Demonstrate exceptional telephone etiquette and active listening skills.
Provide exceptional customer service at all times by consistently executing the Retail Service Standardized Work and Voice of Customer (VoC) processes.
Read, interpret and transcribe data in order to maintain accurate records.
Intermediate computer skills, including spreadsheet knowledge.
Successfully work with associates in other departments within the store.
Perform multiple duties in a high-energy, fast-paced working environment.
Demonstrate above average communication skills with the ability to speak and listen effectively when dealing with customers/associates, both in person and over the phone.
Working Conditions:
Combination of both office and outdoor environment; may include working at times in noisy and/or inclement weather conditions.
Requires walking or standing for extended periods of time.
Flexible work hours with shifts that may include nights, weekends, holiday, and 12-hour days.
Follow all CarMax, O.S.H.A., and EPA standards including the use of Personal Protective Equipment, and proper waste disposal in required areas.
About CarMax
CarMax disrupted the auto industry by delivering the honest, transparent and high-integrity experience customers want and deserve.
This innovative thinking around the way cars are bought and sold has helped us become the nation's largest retailer of used cars, with over 200 locations nationwide.
Our amazing team of more than 25,000 associates work together to deliver iconic customer experiences.Along the way, we help every associate grow their career and achieve their best, at work and in their community.
We are recognized for our commitment to training and diversity and are one of the FORTUNE 100 Best Companies to Work For.
CarMax is an equal opportunity employer, and all qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, protected veteran status, disability status, or any other characteristic protected by law.
Customer Advisor/ Service Consultant professionals in Huntsville
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Caroline Thomas
Management | Marketing