Outreach and Student Recruitment Coordinator - Menlo Park - JobTrain

Description

Position Summary The Outreach and Recruitment Specialist is responsible for ensuring their assigned JobTrain career track(s) meet enrollment targets for each cohort in a timely manner.

The coordinator conducts research to identify sources for students who fit JobTrain's target clients, participates in outreach events to inform potential students of JobTrain's offerings, and then works with clients to support them throughout the registration process.

The coordinator will maintain detailed records the JobTrain database for each client in order to generate reports to show progress against goals.

This position will primarily work onsite with some work from home flexibility.

Major Duties and Responsibilities Conduct ongoing outreach to recruit clients for all JobTrain programs and services, but with particular focus on assigned career training program(s).

This will include but not be limited to:

• Remain abreast of upcoming course start dates and plan and conduct outreach and recruitment efforts accordingly Build and maintain relationships with relevant partner organizations, attending meetings as appropriate Canvas and distribute flyers in assigned geographic areas as needed Respond to inquiries from the public and community organizations with information and materials, as appropriate Represent JobTrain at outreach events, including occasional evening and weekend events Seek out and participate in opportunities to promote JobTrain programs and services Guide and assist clients through the entire registration process for assigned career training courses.

This may include (but is not limited to) the following:

• Assist clients with completion of application (intake form) and submission of documents, as needed Guide clients through the assessment process (if applicable) If clients' assessment scores are not sufficient for them to enroll in the program of their choice, direct them to available resources for increasing their knowledge and skills: Maintain contact with clients and partners throughout the remediation period and Re-integrate clients into the career training registration process after successful re-assessment Ensure that clients are smoothly and successfully transitioned to the appropriate Career Development Specialist after meeting all registration and assessment requirements Answer additional questions or help with any aspect of the registration process as needed, collaborating effectively with appropriate JobTrain staff as required Maintain timely and accurate client and outreach records in Salesforce database, including notes on all contacts, ensuring all required steps are completed, all required information has been collected, and detailing specific services provided Generate up to date regular / ad hoc reports to monitor and inform others on client progress and outreach activity Travel to relevant events / meetings in Bay Area to complete tasks as needed Assist with other administrative duties as needed, including providing breaks to the front-desk receptionist Partner with JobTrain staff to provide input / feedback to document and proactively and continuously improve career development / JobTrain processes.

Qualifications Experience Outreach and Recruitment Coordinator 1 :

• Demonstrated experience working independently in a customer service / office environment.

Outreach and Recruitment Coordinator 2:

•   Demonstrated experience working as an outreach coordinator 1 (at least one year or relevant experience) and successfully meeting all responsibilities of role.   Knowledge, Skills and Abilities Job Knowledge - Relevant and up-to-date intermediate administrative skills Client Orientation – able to identify and act upon the needs of diverse clients, partners, and staff with a service orientation, to ultimately maximize impact Dependable and Detail Oriented – dependable and punctual for work and events, ability to successfully ability to perform duties with strong attention to detail in a timely manner Organization skills – ability to multi-task and follow processes, policies and procedures in an organized manner, set priorities and meet goals and objectives Communication Skills - ability to communicate professionally verbally and in writing with integrity, comfortable making presentations to external groups and working 0ne-on-one in a supportive manner with clients Collaboration / Teamwork - ability to effectively collaborate with internal and external partners, respectfully engage with diverse populations, and work independently or as a member of a team Technology – Strong intermediate level knowledge of MS Office (Excel, Word, Outlook, Teams, PowerPoint) and database technology (Salesforce experience a plus) COVID-19 Certification JobTrain requires that all employees be fully vaccinated against COVID-19, except as required by law.
• Any employment offer will be contingent upon satisfactory proof that you are fully vaccinated from COVID-19, subject to reasonable accommodations for medical or religious reasons, and/or as otherwise required by applicable law.
• Compensation and Benefits JobTrain offers a competitive salary, numerous health benefit plans and premium coverage of 90%, vision and dental, flex spending and HSA programs, 401K with a 5% match after joining, EAP and emergency services, vacation time, paid sick leave, long-term disability and life insurance.  We also pay employees for 10 observed holidays including a whole week off between Christmas Eve and New Years Day.

The anticipated hiring rates is as follows:

• Outreach and Recruitment Coordinator 1: $27.16 Outreach and Recruitment Coordinator 2: $28 This is based upon the candidate's relevant skills and experience.

To Apply Please apply on our website at  https:

• //www.jobtrainworks.org/employment-opportunities/ .
• We want applicants who are interested in JobTrain's mission, and we encourage you to attach a cover letter to explain why you are interested in JobTrain and how your experience matches with our needs.  At JobTrain, we take the interview process very seriously.
• If you are selected to move through the process you should expect a couple of telephone screen calls and one or two Zoom / on-site interviews as part of the interview process.
• JobTrain is an equal opportunity employer/program.
• Auxiliary aids and services are available upon request to individuals with disabilities.
• Additionally, JobTrain does not discriminate against any employee or applicant for employment because of race, color, ethnic background, religion, gender, gender identity, gender expression, sexual orientation, age, marital status, physical or mental disability or national origin.

Also, please note:

• Our focus is on local candidates, we do not offer relocation benefits.
• Successful candidates must have legal residency and work eligibility in the United States (per INS Form I-9 instructions).   JobTrain will require the successful candidate to undergo a background check.
• Our focus is on local candidates, we do not offer relocation benefits.
• Successful candidates must have legal residency and work eligibility in the United States (per INS Form I-9 instructions).
• JobTrain will require the successful candidate to undergo a background check.
• Additional Information We want applicants who are interested in JobTrain's mission, and we encourage you to attach a cover letter to explain why you are interested in JobTrain and how your experience matches with our needs.
• At JobTrain, we take the interview process very seriously.
• If you are selected to move through the process you should expect a couple of telephone screen calls and one or two Zoom / on-site interviews as part of the interview process.
• JobTrain is an equal opportunity employer/program.
• Auxiliary aids and services are available upon request to individuals with disabilities.
• Additionally, JobTrain does not discriminate against any employee or applicant for employment because of race, color, ethnic background, religion, gender, gender identity, gender expression, sexual orientation, age, marital status, physical or mental disability or national origin.

Also, please note:

• Our focus is on local candidates, we do not offer relocation benefits.
• Successful candidates must have legal residency and work eligibility in the United States (per INS Form I-9 instructions).
• JobTrain will require the successful candidate to undergo a background check.
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