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    Application Engineer - Oklahoma City, United States - EXA Infrastructure

    EXA Infrastructure
    EXA Infrastructure Oklahoma City, United States

    3 weeks ago

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    Description


    We are seeking an Application Engineer to provide technical and customer service support to Rexa channel partners and customers directly.

    The incumbent will create complete quote proposal and supporting documentation and act as the voice of the customer to the factory for expediting and for complaint requests.

    The position is located in West Bridgewater, MA. We offer relocation assistance.


    Responsibilities:


    Evaluate raw data (specifications, datasheets, drawings, photos, etc.) provided by customers to size and select the optimal actuator for the application.

    Create quote packages for sales force and customers following REXA's quote process guidelines.


    Search, review, mark up, provide reference drawings/schematics as requested, or, if none available, co-ordinate with Engineering to provide drawings of the proposed actuators.

    Perform cost analysis and margin estimates on product offering to facilitate special project pricing as requested.

    Manage phone calls and emails for technical assistance. Answer questions in regard to the proper actuator sizing, operations, and control schemes available.


    Review mounting dimensions and ensure they contain all information needed to enable properly designed REXA mounting brackets to adapt to the driven device.

    Explain the spring selection guide and how to properly size the actuator and spring.


    Review new orders following REXA's order process guidelines and clarify the requirements with the customer or channel partner who sent in the order, ensuring the options selected are correct in relation to customer requirements.

    Clarify with the customer if there are any discrepancies identified.


    Organize and coordinate transfer of information from Sales to Engineering to ensure that all design details are included to meet customer specs in full.

    Resolve any technical issues to ensure successful completion of jobs.

    Collaborate with Production and Engineering teams to accommodate requests for expediting jobs

    Participate in customer and channel partner training classes when required.

    Facilitate Factory Acceptance Test of products as necessary

    The ideal candidate has the following:

    A Bachelor's Degree in engineering; mechanical, electrical, or electro-mechanical

    Basic knowledge of control valves, actuation, and the process control industry

    Ability to read and interpret technical drawings and documentation

    Basic competency with computer aided design software; Solidworks preferred

    Excellent communication skills with the ability to "build relationships" with customers to drive high customer satisfaction

    Project Management experience

    Microsoft office proficiency

    Ability to work effectively in a team-based environment of collaboration

    Strong organization and time management skills with flexibility to work in a dynamic environment.

    Ability to work independently, set priorities, and multitask.


    Working conditions:
    Office environment. Occasional travel may be required.


    Our reward package consists of a competitive base salary and comprehensive benefits, including a 401K with a generous match and profit sharing bonus.

    If you would like to work for a well-established, people-oriented organization, we would like to hear from you.

    We are an Equal Opportunity Employer – Minorities/Women/Veterans/Disabled


    This organization participates in E-Verify.

    #J-18808-Ljbffr
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