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Application Support Specialist
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Retail Support Specialist - Newport, United States - Bar Harbor Bank & Trust
Description
** Retail Support Specialist**
**Job Category****:** Operations Line Mgr/Individual Contributor **Requisition Number****:** RETAI002369 Showing 1 location **Job Details**
**Description**
Bar Harbor Bankshares, an independent community banking organization that encourages and supports the personal and professional development of its employees, dedicates itself to consistent service of the highest level for all customers, and recognizes its responsibility to be an active participant in, and advocate for, community growth and prosperity. If you would like to be part of this great mission, please read on.
Bar Harbor Bank & Trust is seeking a dynamic professional to join our team as a **Retail Support Specialist.**
***The location for this role is flexible, and can be based out of Newport, NH, Bangor, ME area or Vermont.***
**Responsibilities (*Essential*):**
Oversees the banks cash ordering system
Maintains, monitors and analyzes reports relative to ChexSystems, surprise cash counts, the clearing of deposit exceptions, etc. Analyzes trends and works with managers and/or Training to determine and implement necessary changes to procedures, processes and training
Review and approve ATM deposit verifications and provides guidance on placing Reg CC holds as needed
Assists branches with ATM questions and balancing when needed
Assists with processing daily overdrafts
Approve questionable Deluxe Orders placed by banking centers and customers
Serve as Retail Operations liaison for internal departments; back up the Retail Support Manager by assisting banking centers with operations and customer issues by telephone (telephone queue) or through the Retail Operations email inbox
Review and approve legal documents for the banking centers as it pertains to account openings, deceased accounts, etc.
Review, reconcile and address issues on a variety of items including but not limited to official items, armored car services, and Retail overs/shortages
Write and update procedures as needed
Provide administrative support to the Retail Operations Managers as needed
Enthusiastically support the Banks Guiding Principles and Brand Behaviors
Adhere to federal regulatory requirements, such as the Anti-Money Laundering and Bank Secrecy Acts, and all established policies and procedures
**Responsibilities (*Marginal*):**
Perform other duties as requested
**Required Education & Experience:**
Minimum of a high school degree or the equivalent
Working knowledge of banking systems and applications strongly preferred
Proficiency with Microsoft Office products
Self-motivated with a demonstrated aptitude and desire for customer
Good listening and communication skills, verbal and written; ability to adapt tone and techniques to best suit the audience
Bar Harbor Bank & Trust offers: competitive pay, referral incentives, an employee stock purchase plan, medical/dental/vision/life insurance plans, paid holidays, 401(k) plan, paid time off, a wellness program, continuing education benefits, and more
Bar Harbor Bank & Trust is an Equal Opportunity Employer, Minority/Female/Disability and Protected Veteran.
****EEO is the law: English & Spanish version**** English - Spanish - ****
****EEO is the Law Poster Supplement ****
****Pay Transparency: ****
**Qualifications**
**Skills**
**Behaviors**
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**Motivations**
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**Education**
**Experience**
**Licenses & Certifications**
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractors legal duty to furnish information. 41 CFR c)
