Service Sales Support Specialist - Bohemia, United States - Sartorius

Sartorius

Verified Company

Bohemia, United States

4 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

In the Service Sales Support Specialist role, you will be responsible for providing the service sales team with administrative support and enhances the efficiency of the service sales process between the organization and its customers and for interacting with internal and external customers.

The holder of this position supports the service sales team and as well as communicating with customers and internal teams.

What you will accomplish together with us:

You will provide timely and effective administrative support to a service sales team, unit, or department.
One of your tasks will be to draft complex service sales documentation, reports, and correspondence.
In this role, you will handle customers' phone calls in the absence of service sales reps and backup the Service administration team to ensure all customer calls are answered.
You will manage customer drafting/completing legal agreements, and communication with customer.
One of your goals will be to maintain a response time of 2448 hours on all requests.
You will be expected to provide Status on contract acceptance, routing complete contracts and purchase order to contracts team.
One of your duties will be to manage the shared mailboxes on a rotating schedule.
You will work closely with the Service Sales Manager on daily assignments.
Other duties as required.
You will be responsible for following all company policies, procedures, and relevant legal requirements, including Health and Safety rules and regulations.

What will convince us:

You have completed an Associate's Degree in business administration or High School Diploma/GED and equivalent experience
You possess 2+ years of work experience in customer service or order processing department
You have proven reporting skills
SAP/ERP experience preferred.
Service Management systems experience preferred
Proven software skills, e.g. Microsoft Office, SAP and any field management software

We Value:

Service and detail orientated.
Solid understanding of product and service portfolio.
Good communication and teamworking skills.
Ability to take ownership of processes.
Independent, professional, and selfdriven.
Strong, effective & efficient written & oral communication skills.
Strong organizational skills and attention to detail.
Ability to multitask.
Ability to triage and problem solve.
Identification with our core values: Sustainability, Openness, Enjoyment

Compensation for this position will be a base salary between $21.63/hour and $33.65/hour depending on experience.

What We Offer
As a growing global life science company, with our stock listed on the German DAX and TecDAX, Sartorius offers a wide range of benefits:

Personal and Professional Development:
Mentoring, leadership programs, LinkedIn Learning, internal seminar offerings

Worklife Balance:
Paid vacation, sick time, corporate holidays and community service day; as well as flexible work schedules

Making an Impact Right from the Start: Comprehensive onboarding, including a virtual online platform

Welcoming Culture:
Mutual support, team spirit and international collaboration; communities on numerous topics such as "Coaching", "Agile Working" and a "Businesswomen's Network"

Health & Well Being:

Wide selection of health and well-being support such as a variety of medical plans to choose from, dental, vision, EAP, and other wellness programs.

Intelligent Working Environment:
Working in smart buildings with the latest technology and equipment.

Retirement Savings Plan:401 k (with generous company match)

Flexible Spending:
HSA, FSA (dependent care & healthcare spending), Transportation Commuter Account

Company Paid Benefits:
Basic Life Insurance, AD&D, EAP, Family Planning & Women's Health, Health Advocate

Additional/Optional:
Supplemental Life Insurance (employee, spouse & dependents), Legal Services, LTD & STD, Critical Illness Insurance, Student Loan Tuition Refinance Service

Please view equal employment opportunity posters provided by OFCCP here.

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Ready to join Sartorius?:

About Sartorius

Sartorius is part of the solution in the fight against cancer, dementia, and many other diseases. Our technologies help translate scientific discoveries into real-world medicine faster, so that new therapeutics can reach patients worldwide.

Careers Website:

Sartorius Blog:

FAQ & Contact:

Top Careers Stories:

Equal Opportunity Employer

At Sartorius, we believe that bringing together diverse perspectives is critical for our mission of simplifying progress in life sciences and bioprocessing so that new therapeutics can reach patients worldwide.

We therefore actively recruit and hire diverse talent from a mix of cultures, genders, age groups, physical and mental abilities, educational backgrounds, career paths and more, and do not tolerate any discrimination again