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    Customer Service Representative - Raleigh, United States - Installed Building Products

    Installed Building Products
    Installed Building Products Raleigh, United States

    3 weeks ago

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    Description

    Travel Requirements None **Custom Door & Gate** is part of the Installed Building Products (IBP) family of companies. Whether your needs are a in home or business setting, Custom Door & Gate is prepared to provide you with quality brand name products for your specific application. In addition to A Garage Door Youll Adore we promise a buying experience, installation, and service after the sale will remind you how businesses should operate. Find your next career opportunity and join our team, with **Custom Door & Gate** **Why we love it here:** benefits that include medical, dental, vision, retirement plans, vacation, paid holidays, and plenty of opportunities for growth and advancement As a **customer service representative**, you are responsible for generating commercial business accounts and maintaining current accounts by working with national builders and customers in the local market.

    Answer incoming phone calls and emails for new work requests, scheduling questions/issues, and general customer service.

    Enter service orders into PSM.

    Service order completion calls/emails to notify builders, contractors, and homeowners.

    Match, mark done in PSM, and sort returned service paperwork daily.

    Check builder websites (ITK, Punchlist Manager, Heartbeat, & Supply Pro) for new services and POs daily.

    Follow up on purchase orders for completed paperwork waiting for payment.

    Completes/closes warranty service orders in PSM. Scans and attaches paperwork to each closed order

    Send out paperwork that is ready to be scheduled to the appropriate subcontractors or scheduling department.

    1-2 years of customer service experience

    Experience with Microsoft Office

    Valid drivers license

    Bilingual in Spanish a plus, not required

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