- Answer inbound calls and emails, resolve client issues, answer questions, and product functionality in a timely and professional manner.
- Identify and escalate priority issues. Route calls to appropriate resource, if needed.
- Set up and assist new accounts in the internal system, ensuring correct discounts are in place, and creating hard copy file accounts with all relevant information.
- Fluency in reading, writing and speaking both English and Spanish.
- High School Diploma
- Telephone Etiquette
- Office environment, customer service, or transportation industry experience.
- Previous customer service experience, preferably in a call center.
- Microsoft Office
- Some college or equivalent experience.
- Competitive compensation plans augmented by generous profit sharing and regular salary reviews.
- Multiple high quality health care plans to choose from with a short waiting period.
- Medical, dental, vision, life, short term disability and long-term disability coverage.
- Combined mental health support and work-life services partner to create a robust Employee Assistance Program (EAP) is included at no cost to you and your family members ages 6+
- 401(k) plan with Apex matched contributions.
- Tuition reimbursement for college, plus plenty of Apex managed training classes.
- 360° feedback, leadership training, and a culture that empowers individuality.
- Gym reimbursement program.
- Rewards driven wellness program with an individualized holistic approach.
- Connected, friendly work environment. We celebrate our accomplishments (and birthdays).
- Paid maternity and other company paid leave benefits giving the time and flexibility needed to care for yourself and/or family.
- 401(k)
- 401(k)
- Dental insurance
- Health insurance
- On-the-job training
- Paid time off
- Parental leave
- Professional development assistance
- Vision insurance
- Day shift
- Every weekend
- In-person
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Bilingual Call Center Representative - Cordova, United States - TransConnect Services
3 weeks ago
Description
*The Purpose of Your Role*As a Bilingual Call Center Representative (English/Spanish), you will be responsible for interacting with clients, providing information, answering questions, troubleshooting issues, and resolving client concerns.*The shift is Saturday - Wednesday, from 10 am - 7 pm (with Thursday and Friday off). The position starts at $17.40. TCS also provides shift premiums for weekend and evening shifts.
*Initial training will be conducted onsite and will transition to hybrid work. For this reason, candidates should be local to the greater Memphis area.
*The Value You Bring*You will bring much value to the company by ensuring exceptional customer service and support. By promptly addressing client inquiries and resolving issues, you will maintain positive relationships with our clients, contributing to increased client satisfaction and retention.
*What You'll Be Doing
We've brought together leading experts from the fuel card industry with an average of 20+ years of experience each to build a world-class business service from scratch.
TransConnect has all the excitement of a startup, but with the support and stability that comes with the backing of a well-established parent company.
We're located about 20 minutes east of downtown Memphis, in Cordova, TN.Some of the highlights:
Primary Location:
US TN Memphis
Job Type:
Full-time
Pay:
$17.40 per hour
Expected hours: 40 per week
Benefits:
Shift:
Weekly day range:
Work setting:
Work Location:
Hybrid remote in Cordova, TN 38016
