Dispatcher - Valparaiso, United States - Summers Plumbing Heating & Cooling - Chesterton
1 week ago
Description
WHY WORK FOR SUMMERS?
Summers Plumbing Heating & Cooling is a continually growing company with tons of opportunity for personal and professional growth Our team is close-knit and we strive to promote excellence as we interact with our customers.
$$ COMPETITIVE BASE PAY WITH OPPORTUNITIES FOR GROWTH $$
The Dispatcher is responsible for:
- Assisting in taking overspill client call from the call center
- Working alongside call center to schedule and assign calls to technicians
- Work closely with technicians to schedule return calls for customers
- Assign and dispatch calls to appropriate technicians based on skillsets of technicians and location of call
- Enter close out information from technicians for proper reporting and accounting
- Enter credit card information for technicians as needed
- Dispatch new calls to technicians and be able to move calls in a fast manner as needed
- Communicate with customers for scheduling calls and confirming appointments
- File invoices and install folders as needed
- Other duties as assigned.
The Dispatcher Will:
- Be attentive to detail
- Have excellent interpersonal communication skills
- Take responsibility for work
- Solve problems quickly and creatively
- Collaborate with the team on a regular basis
- Assist in decision making and be regularly required to make decisions for scheduling/dispatching
- Take initiative
- Maintain regular attendance
- Be professional in appearance
- Have a positive and teamoriented attitude
- Abide by all company policies and procedures
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