Infrastructure Network Engineer - Remote, United States - Allbridge

Allbridge Remote, United States

5 days ago

Description

Allbridge delivers property technology (PropTech) solutions that drive value for property owners in the multifamily and hospitality space to elevate the connected experience for residents and guests.

We currently serve more than 1 million rooms across North America and the Caribbean partnering with owners, developers, general contractors, and operators who benefit from Allbridge's combined engineering and support expertise with a vision of an innovative end-user digital experience.

If you want to work in a thriving industry that combines best-of-breed solutions with technology planning, engineering, installation, and support, Allbridge may be the company for you.

Made up of talented, dedicated, and energetic professionals, Allbridge offers significant career growth opportunities, and competitive compensation and benefits which are designed to inspire, reinforce, and reward a culture of empowerment, teamwork, and a healthy work-life balance.

The Network Engineer is responsible for the successful deployment of best of breed networking and Wi-Fi equipment for Hospitality clients.

Must be effective at providing excellent customer service, and working independently to perform timely and quality installation, integration, support, and administration of enterprise level data networks and systems.

Must have extremely strong problem-solving skills, be flexible and able to multi-task and handle changing priorities, with self-motivation to drive solutions to completion.

Successful employees have a minimum of 5+ years of experience working independently or as a team lead to perform network/Wi-Fi installations, network diagnostics, monitoring, and using analysis tools (e.g., Ekahau, Wireshark network tools).

Must be familiar with HP, Aruba, Ruckus Networks, Meraki wireless enterprise level products delivering technical network and Wi-Fi services to commercial customers.

A combination of remote, on-site, and on-call customer service is required.

This is an exempt role and is a member of the project management, data department reporting directly to the Senior Vice President, Operations.

Troubleshoot and resolve enterprise level network and product performance issues, maintaining a high level of customer satisfaction.

Work independently or as part of a team to effectively deploy, install, configure, and test best of breed HSIA and network equipment.
Perform effective troubleshooting of LAN/WAN and digital switching technologies, software, hardware and servers, routers, modems, wireless, TCP/IP and QoS.
Perform high quality, meticulous, and timely network system documentation.
May work with and take direction from project managers to ensure completion as necessary.
Responsible for day-to-day support within the network / wi-fi engineer function taking ownership of job performance, seeking direction to improve, applying feedback, aligning with others, and working as a team player to deliver an exceptional customer experience at every interaction. Strive to always be service-driven and responsive to all stakeholders, consistently delivering high quality results.
Accepts ownership and accountability of position responsibilities and consistently strives to deliver innovative results for internal teams and customers that establish trust, high standards, credibility, and quality performance.
Required to have a Minimum of 5+ years of experience working independently or as a team lead to perform network/Wi-Fi installations, network diagnostics, monitoring, and using analysis tools (e.g., Ekahau, Wireshark network tools)
Must be familiar with HP, FortiGate, Firewalls, Aruba, Ruckus Networks, Meraki wireless enterprise level products delivering technical network and Wi-Fi services to commercial customers.
Required to have five years of configuring Aruba and Ruckus hardware within the hospitality space.
Must be self-motivated and able to work independently without day-to-day supervision.
Proficient with problem-solving in complex data network systems.
Must be able to work on an on-call rotation to support the 24x7x365 team.
Demonstrates technical and/or professional proficiency in a network/wi-fi engineering position proactively adjusting for difficulties, and completing objectives efficiently, and identifies and takes advantage of opportunities of efficiency.
Must possess excellent written and verbal communication skills, both technically and interpersonally in the English language. Clearly communicates timelines and expectations to team members, making decisions in a timely manner when the options are clear and there is little pressure or risk.
Proven ability to understand and apply company resources in accordance with company policy, standards, and best practices.
Supports the team in building value through creativity and ingenuity, providing leading edge and cost-effective solutions considering new methods to drive the customer advantage.
Demonstrated intermediate level PC skills with the ability to effectively operate within a Windows Operating System and Windows based programs such as Microsoft Excel, Word, Outlook, SharePoint, Teams, and Project.
Up to 10% travel required .

In addition to earnings and other incentives Allbridge offers a comprehensive package of benefits, based on eligibility, typically for regular, full-time positions, some of which include:

Medical and Prescription options, Dental, and Vision Plans
Health Saving and Flexible Spending accounts
Short and Long-Term Disability insurance options
401(k) Profit-Sharing Retirement plan
Flexible Paid Time after 60 days of employment
Paid Holidays, per Employee Handbook

Essential functions are those functions that the employee who holds the position or the candidate that desires the position must be able to perform unaided or with the assistance of reasonable accommodation.

Allbridge does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law.

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