Client Technology Consultant - Hanover, United States - Dartmouth College

Dartmouth College

Verified Company

Hanover, United States

1 week ago

Posted by:

Mark Lane

beBee recruiter

Description

Position Purpose

The Client Technology Consultant
Event Support I is responsible for ensuring the seamless integration and operation of audiovisual (AV) and information technology (IT) resources during various events. This role provides operational support and planning to enhance event experiences through technology. By partnering closely with event organizers, this position ensures that technology needs are met and aligned with the goals of the event, fostering a productive and engaging environment for all participants.
Description
Dartmouth College is embarking on an exciting journey to revolutionize event technology on campus, and we want you to be a key player in this endeavor.
Join our Client Technology Consulting team (CTC) within Client Services at Dartmouth. We seek a dynamic individual to join our team as a Client Technology Consultant, Event Support II.

Client Technology Consulting is a team of passionate IT professionals who approach work guided by our values:

Teamwork: We are a team that works collaboratively to accomplish shared goals and succeed together.
Learning and Knowledge: We continuously learn and then share our knowledge.
Relationships: We build and maintain strong relationships founded on trust, understanding, and partnership
Adaptability: We create and embrace change that challenges us to grow or work in new ways

Communication:
We communicate effectively to create understanding and connection.

- As a CTC, Event Support I, you will build deep relationships with clients and partners across the campus to understand and support the technical needs of a wide range of events.

The incumbent will be part of a dedicated event support team that will improve technical issue resolution, boost presenter confidence, and work to enhance the Dartmouth brand.

If you like problemsolving, learning new technology, helping people, and working collaboratively, you'll thrive here Bring your passion for technology and for helping people to the Client Technology Consulting team and become a part of our Dartmouth community. Learn, grow, and advance your IT career at Dartmouth.

About the College

Dartmouth educates the most promising students and prepares them for a lifetime of learning and of responsible leadership through a faculty dedicated to teaching and the creation of knowledge. We are Liberal Arts at the core with a vibrant, inclusive learning environment where students and faculty respond with research and innovation to the most pressing challenges of our time.
Required Qualifications
Education and Yrs Exp
Associates or equivalent combination of education and experience
Required Qualifications
Skills, Knowledge and Abilities
12 years of relevant work experience in AV or IT support, or a comparable combination of education and experience.
Proven ability to operate and troubleshoot AV and IT equipment in live event settings.
Availability to work nonstandard hours, including evenings and weekends.
Strong verbal and written communication skills, with the physical capability to lift, bend, and twist frequently.
Exceptional customer service skills, with a track record of anticipating and addressing client needs in realtime.
Experienced in managing client inquiries and providing solutions under pressure.

Preferred Qualifications

Experience working in an academic environment is highly desirable.
Prior experience in operating AV equipment for live events preferred.
Strong interpersonal and diplomacy skills to effectively communicate with a diverse range of event participants, from attendees to highlevel executives and event organizers.

Department Contact for Recruitment Inquiries

Jonathan Kulp
Department Contact Phone Number

Department Contact for Cover Letter and Title

Norma Rose Williams
Department Contact's Phone Number

Equal Opportunity Employer

Dartmouth College is an equal opportunity/affirmative action employer with a strong commitment to diversity and inclusion. We prohibit discrimination on the basis of race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, veteran status, marital status, or any other legally protected status. Applications by members of all underrepresented groups are encouraged.
Background Check
Employment in this position is contingent upon consent to and successful completion of a preemployment background check, which may include a criminal background check, reference checks, verification of work history, conduct review, and verification of any required academic credentials, licenses, and/or certifications, with results acceptable to Dartmouth College. A criminal conviction will not automatically disqualify an applicant from employment. Background check information will be used in a confidential, nondiscriminatory manner consistent with state and federal law.**Is driving a vehicle (e.g. Dart