Sales Engineer II - Warsaw, United States - BrightSpeed

Description

Company Description

At Brightspeed, we are reimagining how people live, work, play and connect by providing fast, reliable internet connections and an awesome customer experience in twenty states throughout the Midwest and South.

Backed by funds managed byApollo Global Management,our vision is to accelerate the upgrade of copper to fiber optic technologies, bringing faster and more reliable internet service to many rural markets traditionally underserved by broadband providers, while delivering best-in-class customer experience.

Be a part of the team that will make this vision a reality....designing and building a world class fiber network and creating a customer experience second to none.

Brightspeed has an exciting opportunity for Sales Engineer II to join our team in the Warsaw, IN areaThis is a remote position with 40% travel that involves developing local marketing strategies to boost business growth and brand awareness. The Sales Engineer drives assist with sales and the progress of fiber communication solutions at Brightspeed. Key responsibilities include assessing customer technical needs, costing out fiber placement, offering technical training, crafting proposals, bridging between customers and internal teams, representing the company at events, monitoring industry trends, ensuring post-sales satisfaction, and improving sales processes.

The Sales Engineer II plays a vital role within our team, supporting our sales team in selling and designing multi-dwelling unit and single-family home communities. As the technical lead on the Community Transformation team, the Sales Engineer II is responsible for identifying technical and business requirements, designing solutions, preparing engineering consulting proposals, providingsupport, and delivering technical guidance to customers for Brightspeed products and solutions. This role serves as the primary point of contact for internal partners and external customers regarding network design, performing a range of administrative, technical, and sales tasks. Responsibilities include network design, administrative analysis, assisting in contract negotiation, making procurement recommendations for inside wiring, determining the architecture and location of demarcation for each property. Furthermore, the Sales Engineer II offers post-sales support, resolves access agreements and customer service issues, and acts as a liaison with developers, contacts, utility providers, and city departments to ensure high-level customer service is maintained and coordinated programs and services effectively meet customer needs.

As A Sales Engineer II, Your Responsibilities Will Include:

• Provide Pricing and Design Support for Account Managers (AM)
• Assess GF and BF Opportunities and recommend appropriate technology/pricing recommendations.
• Perform Site Surveys, review site plans, and collect all necessary information for business cases as requested.
• Attend consultative meetings with the AM and Clients to ensure our alignment between our solution and customer requirements.
• Complete required tasks within established SLAs
• Partner with internal groups such as Product, Planning, and Network Engineering to:
• Evaluate the compatibility and operationality of new technologies.
• Optimize the deployment of existing technology solutions.
• Explore next generation features and functions as applicable to Local Market Execution and Community Transformations
• Continually improve the Customer Experience
• Pricing Model Accuracy, Consistency, and Controls
• CAM Accuracy and Completeness
• SLA Performance
• Partner and Customer Availability
• Process CAMs for all offers
• Attend any preconstruction meetings or client meetings proposed by the client or AM.
• Attend Internal Handoff Calls
• Propose design elements for the type of build.
• Costing Fiber placement
• Create and attach a Statement of Work (SOW) document to each submission.
• For Brownfield (BF) offers, verify and update address information.
• Ensure all documents are attached for OM's review.
• Partner with the Planning team for the CO/F1 pricing to drive efficiency.
• Adhere to the Service Level Agreement (SLA) of no more than 5 business days (Greenfield) and 10 business days (Brownfield) from request to complete a CAM.
• Conduct Site Surveys for all Brownfield opportunities
• Coordinate for access with the client
• Take pictures of all pertinent areas including Main Distribution Frame (MDF), Internal Distribution Frames (IDFs), access points, inside wiring, exterior shots of pedestals, aerial cable leads, drops, entrance conduits, handholes, cable vaults, and/or manholes.
• Fill out all required fields on your site survey form.
• Store all site survey information on the Team's CAM files under CAM Capital Pricing Tool for Sales Engineering
• Adhere to the SLA of no more than 10 business days from request to site survey completion.
• Regular Meeting Attendance
• Leadership "all hands"
• Staff Meetings
• Calls held by Implementation Project Managers
• Any Multi Dwelling Unit/Single Family Unit (MDU/SFU) tracking calls held by local operations or Network Implementation teams.
• As needed meetings to support the success of Communities Transformations

What It Takes to Catch Our Eye:

• Bachelor's degree or equivalent courses in sales engineering, network and construction, service delivery and /or demonstrated leadership experience in telecommunications
• Minimum of 3 years of experience in Sales Engineering, Construction and Engineering and the proficiency in understanding and explaining complex technical products and services
• Demonstrated ability to analyze local market and sponsorship data to build grassroots marketing plans that deliver a positive ROI and customer experience best practices
• Excellent communication and presentation skills with the ability to effectively communicate with both technical and non-technical clients
• Skills in building and maintaining relationships with Internal, external and clients to understand their needs and provide suitable solutions
• Self-motivated with the ability to work independently and as part of a team

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WHY JOIN US?

We aspire to contemporary ways of working.

At Brightspeed, we have roles that are designated as remote, hybrid, office or field-based, depending on the position, business needs and individual circumstances. We have a brand new, state-of-the-art corporate HQ in Charlotte, NC and we prioritize hiring talent in the Charlotte area, whenever possible, to make it a truly vibrant destination for our hybrid workforce. We also invest in technology that enables our entire team to stay connected. Why? Because Brightspeed recognizes the value of finding the best talent for the job, wherever they may be.

We offer competitive compensation and comprehensive benefits.

Our benefits and paid time off programs reflect our underlying belief in promoting overall wellness throughphysical, emotional and financial health.Brightspeed offers a comprehensive benefit program, including competitive medical, dental, vision, and life insurance; an employee assistance program; a 401K plan with company match and a host of voluntary benefits.

Diversity, equity and inclusionare at the center of our grounding belief inBeing Real.

When we bring our authentic selves to work, everyone is better as a result. A diverse team helps us befierce advocatesfor moreaccessible,inclusiveand high-quality internet, because webelieve doing so promotesequityin the communities we serve.

Brightspeed is an Equal Opportunity Employer

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