Director, People Operations - New York
10 hours ago
Job description
The New York Philharmonic connects with millions of music lovers each season through live concerts in New York and around the world, as well as broadcasts, recordings, and education programs.
After returning to a transformed David Geffen Hall in 2022, the Orchestra is acting on a renewed commitment to building on a legacy of more than 180 years, serving as a platform for today's greatest musical artists and connecting with our communities.
Gustavo Dudamel will become the Philharmonic's Oscar L. Tang and H.M. Agnes Hsu-Tang Music and Artistic Director in the 2026–27 season.
The New York Philharmonic seeks a strategic and collaborative Director of People Operations to help shape the future of the employee experience at a pivotal moment for the organization.
Reporting to the Vice President of People & Culture, this role balances strategic leadership with hands-on operational execution — translating vision into scalable systems, processes, and practices that support our people and teams.
As the Philharmonic continues its evolution, the Director will play a key role in developing data-informed, people-centered approaches that strengthen organizational effectiveness and workplace culture.
Organizational Effectiveness & Talent Systems
Create and oversee onboarding and employee lifecycle experiences that connect employees to the organization's mission, values, and ways of working
Design and implement scalable workflows and people systems that improve role clarity, accountability, and overall team effectiveness
Support workforce planning and organizational structure alignment
Collaborate with VPPC to lead performance management process execution and continuous improvement.
Manager & Leadership Enablement
Equip managers with tools, guidance, and training to lead teams effectively
Provide coaching on performance conversations, feedback, and team dynamics
Support leadership capability-building initiatives across departments
People Operations & HR Leadership
Oversee core HR operations including employee relations, compliance, benefits, and HR systems
Ensure adherence to employment laws, union agreements, and organizational policies
Lead employee relations matters and workplace investigations
Monitor people trends and recommend operational or leadership interventions
Qualifications
What you Bring to the Team
7–10+ years of progressive HR, HCM/HRIS, or People Operations experience.
Demonstrated success implementing HRIS/HCM (e.g., Workday, UKG, ADP, Dayforce, SAP SuccessFactors)
Demonstrated success implementing scalable systems and improving processes that support a complex and/or unionized environment
Experience leading HR operations in complex and/or unionized environments is a plus.
Experience in nonprofit, arts, or cultural institutions strongly preferred.
Expertise in employee relations, investigations, and employment law.
Bachelor's degree required; HR certification preferred.
Ability to effectively communicate with all levels of the organization.
Bilingual capability is a plus.
Competencies and Characteristics
Cultivates collaboration across teams and leadership levels
Seeks to develop understanding of employee experiences and organizational dynamics
Creates connections that strengthen alignment, communication, and trust
Leads with emotional intelligence, empathy, and sound judgment
Operates with integrity, discretion, and professionalism
Navigates complex or sensitive situations with care and accountability
Work Arrangement
This position operates in a hybrid work environment.
Candidates should expect a regular in-office presence, particularly during the first several months, to support onboarding, relationship building, and operational integration.
Ongoing hybrid flexibility is available based on role responsibilities and organizational needs.Perks & Benefits
The New York Philharmonic offers a competitive salary and comprehensive benefits package to our full-time employees including:
Medical, Dental, and Vision coverage
Employer contributions to the 403(b) plan
Employer-paid Life and Disability insurance
12 Holidays
Competitive Vacation benefits
Access to world‑class performances and events
Everyone Belongs Here
The New York Philharmonic is an Equal Opportunity Employer and does not discriminate on the basis of age, immigration or citizenship status, color, disability, ethnicity, gender, gender identity, marital and partnership status, national origin, race, religion, sexual orientation, veteran or active military service member or any other characteristic protected by federal, state or local laws in its employment policies.
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