Help Desk Support I - Yreka, United States - Pfeiffer Vacuum Inc.

Description

Job Description

Department: IT

Reports to: System Administrator

Location: Nor-Cal Products, Inc. dba Pfeiffer Vacuum Valves & Engineering (Pfeiffer Vacuum V&E)

FLSA Status: Non-Exempt

SUMMARY

A Help Desk Technician, or Support Technician, assists employees with any issues involving their computer hardware, communications software, or computer applications.

ESSENTIAL DUTIES AND RESPONSIBILITIES

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Exercise of judgment, discretion, and tact in all business matters and business relationships is required. Strong interpersonal skills and the ability to maintain clear and cooperative working relationships with co-workers and demonstrate regular attendance and punctuality are essential. The organization's leadership promotes collaborative problem solving in both formal and informal work teams. Participation in and contribution to teamwork within the organization is required. Necessary interpersonal skills include being a self-starter, motivated, creative, flexible, self-confident, deadline oriented and able to multi-task. Employees must follow all quality and safety procedures of the company, including those at customer sites if applicable, and must abide by the corporate Code of Conduct in all situations.

Supervisory Responsibilities

None.

Duties

1. Respond to trouble tickets.
2. Set up computers for new users.
3. Track hardware inventory.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

90% inside, climate / noise-controlled office, and 10% manufacturing shop environment; lifting to 50 lbs. on occasion. Eye, hearing and Cleanroom protection may be required in manufacturing areas.

Tasks require walking, sitting, bending, reaching, mobility, frequent lifting and pushing/pulling. Work requires computer skills (word processing, spreadsheet, and data-entry), attention to detail and accuracy. Communication skills including listening and speaking are required for interaction with other employees, vendors, and customers. Strong interpersonal skills, the ability to balance multiple tasks and any stress associated with the duties and responsibilities of this position are essential requirements in the performance of this job.

Secondary duties with added requirements may be assigned from time to time.

POSITION REQUIREMENTS

Company Values

Pfeiffer Vacuum V&E believes that we are all suppliers and customers of someone in our organization. Our employees must be able to demonstrate this customer-centric belief - which means that you are value-adding, reliable, performance-driven, innovative, service-minded, and agile – in all of their business activities. We expect that our company values of open mindedness, trust, communication, thinking strategically/being creative, being courageous, accountable, and humble, ethical sensitivity/compliance, resilience/facing diversity and fostering a culture of empowerment, engagement and collaboration will drive the actions of our employees.

General Qualifications

1. Capable of understanding a wide variety of hardware and software technologies and their integration.
2. Requires strong ability to work with others in the department to share specific knowledge of products, processes, and/or procedures in order to continuously make improvements.
3. Has knowledge of commonly used concepts, practices, and procedures within a particular field.
4. Must have strong organizational and time-management skills in order to prioritize and complete competing multiple tasks simultaneously.

Education and/or Experience

Any combination of education and training, equivalent to an AA degree in Business Administration that would provide the required knowledge, skills and abilities to perform the job.

Knowledge of computer fundamentals.

Language Skills

Good verbal and written communication skills.

Mathematical Skills

Basic mathematics skills.

Reasoning Ability

Able to work in a fast-paced environment, with quickly changing work priorities, and with minimal interaction to complete assignments on time.

Certificates, Licenses, Registrations

None.

TOOLS AND/OR EQUIPMENT

None.

WORK ENVIRONMENT

This position requires work in office setting.

Pfeiffer Vacuum V&E is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender, gender identity, sexual orientation, age, status as a protected veteran, among other things, or status as a qualified individual with disability.

If you are an individual with disabilities who needs accommodation or you are having difficulty using our website to apply for employment, please contact Danielle Clair at

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