- Offer technical support to users by responding to questions and concerns.
- Troubleshoot common issues and direct clients toward appropriate department if further assistance is needed.
- Identify problems and guide clients through corrective steps.
- Write and maintain documentation to improve client references.
- Assist users via phone, email, online chat or in-person site visits.
- Identify problems and advise on solutions.
- Perform routine maintenance on workstations to ensure proper operations.
- Arrange service by software or hardware vendors to repair or replace defective products.
- Maintain knowledge of technology innovations and trends.
- Escalate major issues to other IT employees.
- High School diploma or equivalent preferred.
- CompTIA A+ Certification preferred.
- Help desk experience preferred.
- Computer proficiency
- Broad LAN Knowledge
- Must be an effective communicator, written and oral.
- Must be able to provide superior customer service.
- The work environment characteristics described herein are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.
- Travel: May require travel to sites as needed, around 10%.
- The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- While performing the duties of this job, the employee is frequently required to stand; walk; sit; use hands to finger, handle, or feel; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl and talk or hear.
- Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus.
- The employee may infrequently drive a vehicle (intrastate and interstate travel) or be subject to air travel for purposes of Company business.
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Technical Support Specialist - Athens, United States - Landmark Properties
Description
Job DescriptionTechnical Support Specialist
The primary role of the Technical Support Specialist is to offer support to the Director of IT and the Technology department overall. The ideal candidate will have good interpersonal, problem solving and organizational skills.
Reports to: Director of Information Technology
Direct Reports: None
Duties/Responsibilities: The duties listed below are an outline of the Technical Support Specialist's responsibilities and should not be considered an all-inclusive list. As the needs of the organization change, these duties may be modified as needed.
