- Manages all sources of revenue including the rooms, housekeeping, food and beverage, engineering, and other departments. Ensures all departments are profitable and maintain strong working relationships.
- Assist in the development and implementation of Sales and Marketing Program and Quarterly Sales Strategy Reports.
- Actively participates in Sales discussions, meetings, plans and Sales calls. Knows key account executives and business base. Knows monthly production levels for each sales person on the staff
- Involved in community and/or government affairs.
- Creates the hotels annual budget and monitors the performance of the hotel throughout the year.
- Manage the hotel through a hands-on approach, motivating employees, ensuring employee development and retention and conducting regular employee meetings.
- Ensure outstanding guest service and the adherence to all brand standards.
- Protect the hotel and its assets through enforcing and maintaining a preventative maintenance program.
- Adheres to all franchise and company procedures and regulations as well as standard operating procedures.
- Comply with all corporate accounting procedures.
- Inspects property daily and enforces the implementation of actions toward the safety, comfort, and cleanliness of the hotel and guest satisfaction.
- Conducts daily Huddle to include all employee
- Holds weekly Leadership meetings with agenda
- Selects, trains, and directs department managers and supervisors and other Employees as necessary keeping them well versed in all policies and procedures.
- Monitors performance, develops and guides Employees in career paths
- Conducts performance appraisal and personal development plans for management staff and takes action for disciplinary measures as needed; responsible for maintaining proper and confidential Human Resources files, i.e., personnel files, medical files, investigative files.
- Aggressively reduce accidents, and minimize worker's compensation and unemployment claims
- Remain highly visible and be readily available for guests at all times.
- Take initiative to offer assistance or answer questions throughout the hotel.
- Thoroughly understand and implement the Brand service culture.
- Adheres to action plans and budget concepts (revenues, costs, etc.)
- Safeguard the realization, tracing and adjustment of deviations
- Develops actions for improvement and costs savings
- Coordinate planning of Management team with regard to time-tables, work schedules, recruitment and training of employees
- Available to work front desk shifts as needed (min 2 days) when running below 30%
- Involvement and follow up on all guest complaints, incidents and accidents
- Maintain contacts with public authorities in regards to licensing
- Attend monthly department employee meetings whenever possible.
- Perform other duties as required
- Provides a professional image at all times through appearance and dress
- Must be responsible, reliable, ethical, employee centric, customer centric and radiate a positive and accommodating attitude while interacting with customers and employees.
- Excellent written and verbal communication and interpersonal skills
- Well organized and detail-oriented
- Must be able to identify operational performance, productivity, and efficiency gaps and implement measures to correct.
- Ability to multi-task
- Must be able to effectively lead and motivate a team.
- Proficiency in Microsoft Office applications
- Previous Sales experience preferred
- Must have a valid drivers license and be able to operate a vehicle to meet with clients.
- While performing the duties of this job, the employee will be required to routinely, stand and walk for long periods of time; may be required to sit for long periods of time; use hands and fingers repetitively; view computer screens for long periods of time; use office equipment, including a telephone; reach with hands and arms; and stoop, kneel or crouch and frequently required to walk, climb stairs, talk and hear.
- May be required to regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds, and occasionally lift and/or move up to 50 pounds.
- Must be capable of effectively using close vision, distance vision, and color vision.
- Able to operate in mentally and physically stressful situations
- Proven experience as Hotel Manager or relevant role with an emphasis on sales
- Must have 3-5 years prior experience as a General Manager.
- College Education Preferred
- Understanding of all hotel management best practices and relevant laws and guidelines
- Demonstrable aptitude in decision-making and problem-solving
- Reliable with an ability to multi-task and work well under pressure
- Outstanding leadership skills and a great attention to detail
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Description
Job Description
Job DescriptionThe General Manageris responsible for managing daily hotel operations in the hotels continuing effort to deliver outstanding guest service and financial profitability; responsible for leading, directing and managing all hotel operations including, but not limited to hotel budgeting, forecasting, strategic planning, leading service initiatives, and leading and managing balanced scorecard performance; oversee service quality, operational efficiency, guest satisfaction, and standard compliance. The General Manager will serve as the primary liaison with hotel owners and corporate entities.
ESSENTIAL FUNCTIONS:
SPECIFIC JOB KNOWLEDGE, SKILLS AND ABILITIES:
PHYSICAL DEMANDS:
QUALIFICATION STANDARDS:
