Operations Support Supervisor - Scottsdale, United States - Americor

Americor

Verified Company

Scottsdale, United States

2 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

Americor is seeking an
Operations Support Supervisor to join our team.

As a personalized debt relief solutions provider, we specialize in empowering individuals from diverse backgrounds to overcome financial challenges and chart a path to prosperity.

If you're ready to take on a pivotal role in overseeing key functions and contributing to our mission of improving lives, explore this exciting opportunity today.

Responsibilities:

Act as a member of the leadership team within the call center site.
Assist the Site Director and Site Managers in support services.
Coordinate with senior leaders in a matrixed reporting environment.
Manage a team made up of several support services.
Execute designed standard operating procedures for the "BPO" site.
Monitor, coach, and develop agents.
Manage agent schedules with Workforce Management, ensuring adherence, occupancy, and utilization.
Manage the timekeeping of call center agents.
Meet monthly goals placed by business leaders.
Create and present reports that demonstrate exceeding expectations and achieving success.

Requirements:

23 years experience in a supervisory role within a call center.
The position requires availability for a work schedule that runs Tuesday through Saturday.
Experience leading or training 20+ call center agents.
Excellent written, verbal, and presentation skills.
Knowledge of the Debt Settlement industry is a plus.
Knowledge of TCPA guidelines.
Familiarity with inbound routing and outbound dialer campaigns.
Familiarity with workforce management & ADP timekeeping.

Company Benefits:

Ongoing training and development
Opportunity for career advancement
Medical
Dental
Vision
Company Paid Group Life / AD&D Insurance
7 Paid Holidays and 2 Floating Holiday Days to use at will
Paid Time Off
Flexible Spending/HSA
Employee Assistance Program (EAP)
401(k) match
Referral Program
Americor is proud to be an Equal Opportunity Employer. Americor does not discriminate based on race, color, gender, disability, veteran, military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law._dR109DCrEI