Patient Services Coordinator - Pooler, United States - CORA Physical Therapy

CORA Physical Therapy

Verified Company

Pooler, United States

3 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

Ignite Your Career With CORA

As a Patient Services Coordinator at CORA, you'll be a vital part of our clinic support team by providing meaningful patient interactionsand exceptional customer service.

You'll perform a wide range of administrative tasks at the front desk of a dynamic therapy office, and above all, you'll help create a great first impression and overall patient experience by demonstrating empathy and enthusiasm.

This is a full-time, float position. A Patient Services Coordinator float provides front desk support to more than one CORA clinic location in the area.

Who We Are:

CORA Physical Therapy provides a full range of outpatient services for clients with orthopedic problems, work-related injuries, sport injuries, and neuromuscular and neurological conditions.

Our community is built on the passion and experience of clinicians who embrace our commitment to
_Treating Everyone Right_.

What You'll Love About Us:

Competitive Pay
Medical, dental, vision, disability, and life insurance
7 paid annual holidays + 2.5 weeks PTO that grows with time
401k Retirement & savings plan
Career growth opportunities within CORA
Leadership development: coaching, mentorship, and skillbuilding activities
Tuition reimbursement

What You'll Need:

High School diploma or GED required
Previous customer service experience within the last two years required
Consistent and reliable transportation required to travel to multiple CORA clinic locations
Proficiency with Microsoft Office Suite (Word and Excel) required
Strong timemanagement and organizational skills
Superior written and verbal communication skills
High level of personal integrity, reliability, and honesty
Ability to work effectively in teams and autonomously in a fastpaced environment

Bonus Points:

Prior experience in a healthcare office setting
Basic medical terminology
Fluency in Spanish or Creole

What You'll Do:

Warmly greet and build rapport with patients through inperson and phone interactions
Answer incoming calls promptly and politely; screen calls and take/relay messages as necessary
Verify patient insurance for outpatient therapy benefits (applicable locations only)
Manage incoming physician referrals and prescriptions
Provide communication on first visit expectations to all new patients
Advise patients of their financial responsibility (i.e., deductible, copay, or coinsurance responsibility per visit)
Scan patient insurance cards, ID cards, and all other pertinent paperwork to patient files
Collect copay/deductible payments and provide a receipt with each transaction
Balance daily collection of cash/checks/credit cards at the end of each day; Submit daily charges to Clinic Manager
Maintain a tidy and welcoming appearance of waiting room, office space, and therapy gym; sanitize therapy office/gym per CDC guidelines

**CORA Physical Therapy is an Equal Opportunity/Affirmative Action employer. We are committed to building a team that represents a variety of backgrounds, experiences, and perspectives.