Medical Front Desk Receptionist - Bensalem, United States - Torresdale Pediatrics (Bensalem PA)
Torresdale Pediatrics (Bensalem PA)
Bensalem, United States
Verified Company
3 weeks ago
Description
Job Title:
Front Office Staff
Position Summary/Purpose:
The front office staff are responsible for all front desk and medical records and for performing customer services and administrative tasks to support the delivery of clinical services.
Specific Job Duties/Responsibilities:
- Answers phones and schedules appointments as needed
- Gathers and/or verifies demographic and insurance information and data entry of information into the EHR
- Verifies insurance coverage
- Enters clinical and other information into the Electronic Health Record (EHR) and other systems as required
- Collects fees/copays/deductibles
- Assists with completion of new intake paperwork.
- Checks faxes and distributes to the proper provider or administrator.
- Enhance work environment by demonstrating a positive and professional attitude with physicians, coworkers, patients and vendor representatives.
- Other duties as assigned by Front Office Supervisor and/or Clinical Manager
General Employee Responsibilities:
- Strives to provide excellent patient services both over the telephone and inperson.
- Displays understanding towards patients.
- Displays respect of policies pertaining to dress code; use of internet for business purposes only; limited use of cell phones while clocked in, unless for business purposes, for voice calls, texting and/or internet/facebook surfing; parks in designated areas, respects clinic property.
- Good work awareness; uses downtime in a productive manner.
- Appropriately prioritizes work.
- Accepts responsibility for work area.
- Dependable
- Rarely tardy
- Stays within allotted break/lunch times, returns back to work early when needed.
- Display pleasant personality and be of good moral character.
Service Standards:
- Good work attitude, friendly to coworkers, does not disrupt others with loud talk or music.
- Handles problems with professionalism.
- Displays initiative to learn new jobs and solve problems.
- Answers all telephone calls by third ring. Answers all calls with "This is (your name), how may I help you?"
- Limits personal calls to one per day.
- Has a sense of ownership, assists patients/visitors when needed rather than ignoring them.
- Picks up trash rather than ignoring it.
- Cleans up work area at the end of the shift, does not leave a mess for others.
- Helps coworkers when possible.
- Professional appearance
Qualifications and Education Requirements:
- High School Diploma, GED, Metropolitan Test, or equivalent
- 1 year experience in Medical Office environment
Required Skills:
- Demonstrates organizational skills for prioritizing daily work.
- Ability to work effectively under pressure.
- Demonstrates knowledge of medical and behavioral health insurance
- Detail oriented
- Ability to multitask
- Possess a body of knowledge specific to behavioral health and medical terminology
- Working knowledge of Microsoft Word with willingness to learn Microsoft Excel and other programs as needed, such as EHR
- Verbal and written communication skills appropriate for a professional environment
Job Types:
Full-time, Part-time
Pay:
From $18.00 per hour
Expected hours:
per week
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- Monday to Friday
- Weekends as needed
Experience:
- Medical office: 1 year (required)
Work Location:
In person
