Patient Navigator - Sacramento, United States - One Community Health - CA

One Community Health - CA
One Community Health - CA
Verified Company
Sacramento, United States

1 month ago

Mark Lane

Posted by:

Mark Lane

beBee recruiter
Description

Patient Navigator


The Patient Navigator links immigrant, refugee, and non-English speaking patients with health, psychosocial, and other services to using a culturally sensitive, patient centered approach.

This position collaborates with internal and external partners to guide patients through the nuances of the US healthcare system.


ESSENTIAL FUNCTIONS

  • Provide comprehensive health navigation including assistance with:
  • Health insurance enrollment and verification
  • Registration and appointment checkin
  • PCP assignment
  • Appointment scheduling, confirmation, and reminders
  • Interpretation and completion of forms and paperwork
  • Directing patients to internal departments based on their needs
  • Working with clinical teams to review and ensure understanding of treatment plans
  • Interpreting messages between the care team and patient
  • Coordinate with external immigrant and refugee services, creating partnerships to help identify and connect patients with OCH services
  • Deliver patient education in the form of printed materials, group health workshops, telephonically, and verbally during visits to the health center
  • Assist with outreach telephone calls to reduce care gaps and keep patients engaged in care
  • Remain current on healthrelated community resources and act as a point of contact, following up on resource needs and troubleshooting patient barriers to accessing services when necessary
  • Assist with translation of patient facing signage, documents, and educational material in collaboration with the communications department
  • Assist with producing training for staff that promotes cultural awareness and sensitivity
  • Represent OCH at community events, providing information about services in multiple languages

Additional Duties

  • Attend all scheduled staff meetings
  • Work collaboratively with all members of the care team and extended medical team
  • Active participation in team huddles
  • Active participation in quality improvement initiatives
  • Active participation in multidisciplinary committees and workgroups
  • Assist with the training of new staff in collaboration with leadership and preceptors/mentors
  • Coverage of PSR and eligibility duties as needed based on staffing availability
  • All other duties as assigned

MINIMUM REQUIREMENTS

  • High School Diploma or GED
  • At least 2 years of customer service experience
  • At least 1 year experience working with diverse populations including refugees and immigrants
  • Fluency as well as the ability to read and write in Dari, Pashto, and English
  • Understanding and sensitivity to the cultural nuances and practices of Afghan communities, particularly regarding healthcare beliefs and practices
  • The ability to problem solve independently as well as the ability to collaborate in a team setting to work toward a specific goal
  • Excellent interpersonal and communication skills
  • Current BLS certificate

PREFERRED BACKGROUND

  • Prior experience working in healthcare settings, preferably in a role involving patient
interaction or navigation

  • Existing knowledge of external, local resources and services for immigrants and refugees Degree or certification in relevant field such has healthcare administration, interpretation, or linguistics

Reasonable Accommodations
**Our Benefits
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